Catering Manager

Key Responsibilities:

Client Relations & Sales

• Respond to catering inquiries and build relationships with potential and existing clients.
• Conduct site visits and consultations to assess event requirements.
• Prepare and present customized catering proposals and contracts.
• Negotiate pricing, menus, and event logistics to meet client needs and company profitability goals.
  

Event Planning & Coordination

• Coordinate with chefs, service staff, and vendors to ensure seamless event execution.
• Oversee logistics such as setup, staffing, décor, equipment rentals, and service timing.
• Create and manage detailed event orders, timelines, and floor plans.
• Ensure compliance with food safety, health, and sanitation regulations.
  

Financial Management

• Develop and manage catering budgets, forecasts, and revenue targets.
• Control costs through effective planning and inventory management.
• Review invoices and approve expenses related to catering operations.
  

Team Leadership

• Recruit, train, and supervise catering staff and temporary event workers.
• Assign duties and ensure staff deliver high-quality service.
• Provide ongoing feedback and performance evaluations.
  

Quality Assurance & Customer Satisfaction

• Ensure the presentation and service standards reflect the company’s brand image.
• Handle client feedback and resolve issues professionally.
• Conduct post-event evaluations and implement improvements.

Qualifications & Skills:

• Bachelor’s degree in hospitality management, Business Administration, or related field (preferred).
• 3–5 years of experience in catering, banquet, or food service management.
• Strong organizational, communication, and interpersonal skills.
• Ability to multitask and manage several events simultaneously.
• Proficiency in event management software (e.g., Delphi, Triple seat) and Microsoft Office.
• Knowledge of food safety standards and regulations.
• Excellent leadership and customer service orientation.

Working Conditions:

• Flexible schedule required — includes evenings, weekends, and holidays.
• Combination of office and on-site event work; may involve lifting and standing for extended periods.

Location: Accra