Job Summary
We are looking for a Cafe Manager to organize daily operations and motivate our staff to provide excellent customer service. Cafe Manager responsibilities include scheduling shifts for baristas and wait staff, monitoring daily expenses and revenues, and ordering supplies like coffee, milk, and snacks, as needed. To be successful in this role you should have work experience with various roles in coffee shops. Also, you should be available to work during opening hours, including weekends and holidays. Ultimately, you will help increase profitability, boost customer engagement, and turn our cafe into a favorite local spot.
- Minimum Qualification: Degree
- Experience Level: Senior level
- Experience Length: 5 years
Job Description/Requirements
Responsibilities:
- Manage day-to-day operations of the cafe
- Hire and onboard new wait staff and baristas
- Train employees on drinks preparation and proper use of coffee equipment
- Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
- Maintain updated records of daily, weekly, and monthly revenues and expenses
- Add new menu items based on seasonality and customers’ preferences (for example vegan coffee drinks)
- Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
- Ensure all cafe areas are clean and tidy
- Nurture friendly relationships with customers to increase loyalty and boost our reputation
Requirements and Skills:
- Work experience as a Cafe Manager or Barista
- Hands-on experience with professional coffee machines
- Must be working in a fast-food environment
- Preferably a lady
- Must be able to prepare coffees, smoothies, and cocktails (alcoholic and non-alcoholic)
- Able to maintain coffee standards
- Must exhibit leadership, control, organizing, and planning.
- Knowledge in bakery
- Availability to work within opening hours (including weekends and holidays)
- Excellent communication skills with the ability to manage and motivate a team
- Customer service attitude
Qualification:
- Minimum Diploma in Hospitality
- Age range should be between 25 – 35 years
- Not less the 5years experience
- Should be working in a fast-food environment
- Additional certification (e.g. in Business Administration or Hospitality) is a plus
- Minimum of Ghc6,000.00 Net
Location: Adjacent flagstaff house
Employment Type: Fulltime
Salary Range: Gh 6,000.00 minimum
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