New
2 weeks ago

Job Summary

We are looking for a call center specialist who will work on-site for a company in the Banking and Finance industry.

  • Minimum Qualification:Degree
  • Experience Level:Entry level
  • Experience Length:2 years

Job Description/Requirements

Responsibilities:

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.


General Qualifications:

  • Have the necessary internal discipline
  • Able to use MS Office and computers, able to use CRM search screens
  • Must be bilingual (English & French)
  • Must have at least 2 years of experience in similar field
  • Strong communication skills and good diction
  • University degree is preferable


Location: Accra


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