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AI Community Operations Manager


Marketing & Communications

IT & Telecoms GHS Confidential
1 month ago

Job Summary

We are seeking a highly engaged and creative Community Operations Manager to lead our community engagement efforts and foster a vibrant ecosystem around our AI-powered products. In this role, you will be responsible for designing and implementing community strategies, managing moderators, collaborating with cross-functional teams, and educating our users on product features and updates. This is a fully remote position open to candidates worldwide.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Key Responsibilities

  1. Community Engagement and Growth
    • Design and implement a robust community role system that encourages user participation and rewards active members.
    • Plan and execute regular community events that drive engagement, foster connections, and showcase our products' capabilities.
    • Develop and maintain a thriving community culture that aligns with our brand values and mission.
  2. Moderator Management and Training
    • Recruit, onboard, and train a team of community moderators to ensure a positive and inclusive environment.
    • Create detailed training documentation and guidelines for moderators to effectively handle community interactions and escalations.
    • Clearly communicate the team's diverse needs and expectations for community management to moderators and stakeholders.
  3. Cross-Team Collaboration and Strategy
    • Work closely with product, marketing, and customer success teams to identify and resolve community-related issues.
    • Collect and synthesize creator feedback to inform product roadmap and community strategy.
    • Formulate data-driven strategies to enhance community engagement, retention, and growth.
    • Continuously evaluate the effectiveness of community initiatives and iterate based on insights and metrics.
  4. Product Education and Content Creation
    • Stay up-to-date with product developments, new features, and industry trends to create timely and relevant educational content.
    • Develop and distribute engaging tutorials, guides, and resources to empower the community in leveraging our products effectively.
    • Collaborate with the marketing team to align community content with overall brand messaging and product positioning.


  1. Community Engagement Expertise
    • Proven experience in building and managing online communities, preferably in the AI or technology space.
    • Deep understanding of community dynamics and best practices for fostering engagement and loyalty.
    • Familiarity with AI tools and their applications in community management and content creation.
  2. Event Management Skills
    • Track record of organizing and executing successful community events, both online and offline.
    • Ability to conceptualize and deliver engaging event formats that drive participation and showcase product value.
  3. Excellent Communication and Training Abilities
    • Exceptional written and verbal communication skills, with the ability to craft clear and concise training materials.
    • Experience in managing and training a team of community moderators or volunteers.
    • Strong interpersonal skills and the ability to build positive relationships with community members and stakeholders.
  4. Data-Driven and Strategic Mindset
    • Proficiency in analyzing community metrics and deriving actionable insights to inform engagement strategies.
    • Ability to develop and execute data-driven community growth and retention plans.
    • Strategic thinker with a proactive approach to identifying and capitalizing on community opportunities.
  5. Adaptability and Creativity
    • Ability to adapt quickly to evolving community needs and trends in the AI and technology landscape.
    • Creative problem-solver with a willingness to experiment with new engagement tactics and content formats.
  6. Educational Background
    • Bachelor's degree in marketing, media, computer science, or a related field is preferred.
    • Genuine interest in AI and its applications in community building and user engagement

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