Training Officer

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role is responsible for ensuring appropriate training programmes are designed and delivered in line with the needs of the business.

Key Result Areas

What are the job requirements for the role?

• Training Development:
• Conduct needs assessments to identify skill gaps and training priorities.
• Design and develop engaging training programs across various sales methodologies, product knowledge, communication, and negotiation skills.
• Create diverse training materials, including presentations, case studies, role-playing scenarios, and online modules.
• Stay up-to-date on industry trends and best practices to incorporate into training programs.
• Training Delivery:
• Facilitate interactive training sessions both in-person and virtually.
• Utilize a variety of teaching methods to cater to different learning styles.
• Provide personalized coaching and feedback to individual trainees.
• Track and measure the effectiveness of training programs through data analysis and feedback surveys.
• Ongoing Support:
• Act as a resource for sales representatives, offering ongoing coaching and support beyond initial training.
• Partner with sales managers to identify opportunities for improving sales performance.
• Contribute to maintaining a positive and supportive training environment.
  
  

What does success look like in this role?

• Comprehensive training catalogue in place
• Trainings translating into productivity for each salesperson
• Reduction in miss-selling complaints
• 80% Positive feedback from trainees and line managers on training effectiveness
  
  

Competencies

• Familiarity with modern and traditional training methods
• Excellent leadership and motivational skills
• Ability to plan, manage time and multitask effectively
• Advanced computer skills
• Strong verbal and written communication skills
• Advanced record-keeping skills
• Excellent decision-making and problem-solving skills
• Good collaboration and teamwork skills
• Candidates with similar experience in previous roles are preferred.
  
  

Requirements

• First Degree from an accredited university
• Previous years of experience in Training and development or related fields
• Three or more years of related work experience is an added advantage
• Proficient with Microsoft Office Suite or related software
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Ability to act with integrity, professionalism, and confidentiality.
• Excellent people management skills
• Works comfortably under pressure and meets tight deadlines
  
  

Skills

Education

Closing Date

30 August 2024

The Old Mutual Story!









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