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Technical Investigator for Trust and Safety


Customer Service & Support

IT & Telecoms GHS Confidential
1 month ago

Job Summary

As a technical investigator for Upwork’s Trust & Safety Investigations team, you will be responsible for investigating and communicating complex, high profile, high risk escalations involving fraud, scam, fake identities, security, and anomalous user trends.

  • Minimum Qualification : Degree
  • Experience Level : Entry level
  • Experience Length : 2 years

Job Description/Requirements

Work/ Project Scope:

  • Pulling and analyzing large amounts of user data to identify trends and “connect the dots”.
  • Managing critical relationships with key internal stakeholders by responding to queries in a timely and accurate manner
  • Clearly and effectively communicating emerging trends and investigative findings.
  • This role is for you if you genuinely enjoy digging into fraudulent patterns, identifying nefarious actors, and staying up to date on political and global issues. At times you will be expected to move fast and operate under pressure as well as be open to investigating sensitive content and/or highly confidential content.

Must Haves (Required Skills):

  • 2+ years experience with investigations, risk, fraud, trust & safety, cybersecurity or other related fields, or other comparable experience that demonstrates investigative acuity
  • Extremely proficient in English in order to uplevel complex casework
  • Proficient in SQL and data analysis
  • An aptitude for creatively collecting data across the web or experience with OSINT tools
  • Knowledge of global geopolitical risks
  • Analytical experience in making assessments and solving problems using data, as well as providing practical business insights
  • Strong attention to detail
  • Self-starter with strong time and organizational skills
  • Proven track record of approaching obstacles with curiosity and using creative problem-solving methods to find quick and effective solutions
  • Able to work with an overlap of 2 hours during the Pacific timezone business hours
  • Preferably with Python or data visualization tools experience (Looker, Tableau, etc.) that help refine data analysis
  • Preferably with AI literacy with an understanding of AI governance and risk mitigation
  • Preferably with experience with Cryptocurrency fraud investigations and asset tracing

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