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Team Lead (Fincrime - Chargeback)

Revolut

Accounting, Auditing & Finance

IT & Telecoms Confidential
3 weeks ago

Job Summary

We’re looking for a super skilled Team Lead to make sure our analysts are operating at the best quality performance A solution-oriented individual who will handle customer and agent issues and look to resolve them. If you’re ready to stop providing a service and join us in delivering WOW to our customers instead – let’s get in touch

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description/Requirements

What you’ll be doing:

  • Managing a team of 10-15 FinCrime analysts
  • Managing the daily performance of employees, ensuring adherence to SLA expectations (e.g. productivity & quality)
  • Conducting regular one to ones, team meetings, and performance reviews
  • Challenging processes and procedure in the context of continuous improvement
  • Raising awareness of unusual trends in performance, team, attitude, and other management parameters
  • Seeking to go above and beyond the role by taking ownership of difficult problems, seeking to resolve ongoing issues, and being a leader in the workplace
  • Acting as a point of contact for law enforcement agencies in ongoing criminal investigations commencing from a submitted SAR


What you'll need:

  • Fluency in English (C1)
  • At least a year of experience managing a team of 5+ FTEs
  • The ability to work under pressure, manage multiple projects at once, and meet tight deadlines
  • To communicate positively, effectively, and efficiently with members of various internal teams, outside counsel, and regulators
  • To demonstrate sound judgement


Nice to have:

  • Practical knowledge of SQL
  • A strong understanding of the interplay between legal and business risk
  • Relevant experience in AML/Compliance or card disputes
  • Familiarity with AML and sanctions regulations (eg. JMLSG, ML regulations, OFAC, POCA)

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