Team Lead (Fincrime - Chargeback)
Revolut
Accounting, Auditing & Finance
Job Summary
We’re looking for a super skilled Team Lead to make sure our analysts are operating at the best quality performance A solution-oriented individual who will handle customer and agent issues and look to resolve them. If you’re ready to stop providing a service and join us in delivering WOW to our customers instead – let’s get in touch
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 1 year
Job Description/Requirements
What you’ll be doing:
- Managing a team of 10-15 FinCrime analysts
- Managing the daily performance of employees, ensuring adherence to SLA expectations (e.g. productivity & quality)
- Conducting regular one to ones, team meetings, and performance reviews
- Challenging processes and procedure in the context of continuous improvement
- Raising awareness of unusual trends in performance, team, attitude, and other management parameters
- Seeking to go above and beyond the role by taking ownership of difficult problems, seeking to resolve ongoing issues, and being a leader in the workplace
- Acting as a point of contact for law enforcement agencies in ongoing criminal investigations commencing from a submitted SAR
What you'll need:
- Fluency in English (C1)
- At least a year of experience managing a team of 5+ FTEs
- The ability to work under pressure, manage multiple projects at once, and meet tight deadlines
- To communicate positively, effectively, and efficiently with members of various internal teams, outside counsel, and regulators
- To demonstrate sound judgement
Nice to have:
- Practical knowledge of SQL
- A strong understanding of the interplay between legal and business risk
- Relevant experience in AML/Compliance or card disputes
- Familiarity with AML and sanctions regulations (eg. JMLSG, ML regulations, OFAC, POCA)
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