R
Team Lead (FinCrime - Acquiring Fraud)
Revolut
Accounting, Auditing & Finance
IT & Telecoms
GHS
Confidential
2 months ago
Job Summary
We’re looking for a super skilled Team Lead to make sure our Analysts are operating at the best quality performance A solution-oriented individual who will handle customer and agent issues and look to resolve them. If you’re ready to stop providing a service and join us in delivering WOW to our customers instead – let’s get in touch
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 1 year
Job Description/Requirements
What you’ll be doing:
- Meeting company SLAs
- Performing effective people management through one-to-ones, coaching, and career development
- Assisting management with hiring processes and new team member training
- Controlling and monitoring daily/weekly operations with timely reactions
- Performing deep dives on SLAs and providing RCA/trends/actions for their improvement
- Challenging process/procedures in context of continuous improvement
- Acting as point of contact for any internal and external escalations
What you'll need:
- Fluency in English (C1)
- 1+ year of experience managing a team of 5+ FTEs
- Relevant experience in AML/Compliance or card disputes
- Relevant experience in Transaction Monitoring
- Familiarity with AML and sanctions regulations (JMLSG, ML regulations, OFAC, POCA, etc.)
- The ability to work under pressure, managing multiple projects at once, and meeting tight deadlines
- A strong understanding of the interplay between legal and business risk
- The ability to communicate positively, effectively, and efficiently with members of various internal teams, outside counsel, and regulators
- Practical knowledge of SQL
- The ability to demonstrate sound judgement
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