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Team Lead (FinCrime - Acquiring Fraud)


Accounting, Auditing & Finance

IT & Telecoms Confidential
3 weeks ago

Job Summary

We’re looking for a super skilled Team Lead to make sure our Analysts are operating at the best quality performance A solution-oriented individual who will handle customer and agent issues and look to resolve them. If you’re ready to stop providing a service and join us in delivering WOW to our customers instead – let’s get in touch

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description/Requirements

What you’ll be doing:

  • Meeting company SLAs
  • Performing effective people management through one-to-ones, coaching, and career development
  • Assisting management with hiring processes and new team member training
  • Controlling and monitoring daily/weekly operations with timely reactions
  • Performing deep dives on SLAs and providing RCA/trends/actions for their improvement
  • Challenging process/procedures in context of continuous improvement
  • Acting as point of contact for any internal and external escalations

What you'll need:

  • Fluency in English (C1)
  • 1+ year of experience managing a team of 5+ FTEs
  • Relevant experience in AML/Compliance or card disputes
  • Relevant experience in Transaction Monitoring
  • Familiarity with AML and sanctions regulations (JMLSG, ML regulations, OFAC, POCA, etc.)
  • The ability to work under pressure, managing multiple projects at once, and meeting tight deadlines
  • A strong understanding of the interplay between legal and business risk
  • The ability to communicate positively, effectively, and efficiently with members of various internal teams, outside counsel, and regulators
  • Practical knowledge of SQL
  • The ability to demonstrate sound judgement

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