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Team Lead - Financial Investigations Unit


Accounting, Auditing & Finance

IT & Telecoms Confidential
2 weeks ago

Job Summary

We’re looking for a super skilled Team Lead to make sure our Analysts are operating at the best quality performance A solution-oriented individual who will handle customer and agent issues and look to resolve them. If you’re ready to stop providing a service and join us in delivering WOW to our customers instead – let’s get in touch

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description/Requirements

What you’ll be doing:

  • Managing a team of 10-15 FinCrime Analysts
  • Managing the daily performance of employees, ensuring adherence to SLA expectations (e.g. productivity & quality)
  • Conducting regular one to ones, team meetings and performance reviews.
  • Challenging processes and procedure, in the context of continuous improvement
  • Raising awareness of unusual trends in performance, team, attitude and other management parameters
  • Seeking to go above and beyond the role by taking ownership of difficult problems, seeking to resolve ongoing issues, and being a leader in the workplace
  • Acting as a point of contact for the law enforcement agencies in the ongoing criminal investigations that commenced from the submitted SAR

What you'll need:

  • Fluent English (C1)
  • 1+ year of experience managing a team of 5+ FTEs
  • Relevant experience in AML/Compliance or card disputes is preferred
  • Familiarity with AML and sanctions regulations ( eg. JMLSG, ML regulations, OFAC, POCA and etc.) would be beneficial
  • Ability to work under pressure, managing multiple projects at once, and meeting tight deadlines
  • Strong understanding of the interplay between legal and business risk would be a plus
  • Ability to communicate positively, effectively, and efficiently with members of various internal teams, outside counsel, and regulators
  • Ability to demonstrate sound judgement

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