System Solutions Executive – Legal

Company Description

Osei-Agyapong Territories is a LegalTech and enterprise systems company dedicated to modernizing professional service firms across Africa through scalable and secure digital transformation. Known for its flagship solution, Docketly, the company provides integrated tools that enhance case tracking, billing, document and client management, and operational reporting for legal practitioners. By focusing on legal practice management systems, workflow automation, and operational optimization, Osei-Agyapong Territories helps organizations streamline their processes and achieve measurable performance improvements. With a mission to replace fragmented processes, the company drives efficiency and clarity in operations across the professional services sector in Africa.

Role Description

This is a full-time hybrid role based in Accra, Ghana, with the flexibility to work remotely on some days. The System Solutions Executive – Legal will support legal practice management transformations by engaging with clients, analyzing their challenges, identifying suitable solutions, and managing solution implementation. Day-to-day responsibilities include consulting with legal professionals, communicating solution capabilities, handling customer inquiries, and delivering a seamless onboarding experience. The role also involves working closely with project teams to ensure smooth deployment and ensuring clients gain operational clarity while using Osei-Agyapong Territories' systems effectively.

Qualifications

• Proven Analytical Skills for identifying challenges, assessing business workflows, and guiding operational solutions.
• Excellent Communication skills, both written and verbal, to convey solutions effectively and build strong relationships.
• Customer Service skills to provide attentive and thoughtful support to clients during and after solution implementation.
• Sales experience to understand client needs and articulate system benefits, driving solution adoption and partnerships.
• Project Management expertise for overseeing successful implementation of solutions and managing project timelines efficiently.
• Ability to work collaboratively in hybrid environments and adapt to both remote and in-office settings.
• Familiarity with legal practice management systems or equivalent experience is a strong advantage.
• Bachelor's degree in Business Administration, Information Systems, Law, or related fields is preferred.

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