Supply Chain Manager

 FUNCTIONAL SCOPE & REVENUE LINKAGE

Core Functional Scope

The Supply Chain Manager is responsible for coordinating and managing:

• Procurement and sourcing
• Supplier and vendor coordination
• Commodity aggregation
• Inventory or stock monitoring
• Warehousing or storage coordination
• Transport and logistics planning
• Fulfilment and delivery tracking
• Quality control support
• Cost control and efficiency monitoring
• Supply chain reporting

The role ensures that goods, commodities, or materials are available, traceable, properly handled, and delivered according to commercial and operational requirements.

Revenue Linkage

This role contributes to revenue by ensuring that supply chain execution enables sales, delivery, fulfilment, and repeat business. The Supply Chain Manager protects and enables income by:

• Ensuring that products or commodities are available when needed
• Supporting fulfilment of customer, client, or partner commitments
• Reducing delays that lead to lost revenue
• Improving margins through cost control
• Supporting commodity or product-based revenue streams
• Preventing stockouts, poor-quality supply, delivery failures, and avoidable operational losses

The role is directly accountable for ensuring that supply chain systems do not become a bottleneck to revenue generation.

KEY RESPONSIBILITIES

Supply Planning and Demand Alignment

The Supply Chain Manager must ensure that supply planning is aligned with expected demand, sales commitments, campaign activity, programme needs, and delivery timelines. This includes:

• Reviewing upcoming commercial activities and expected demand
• Forecasting supply requirements
• Confirming availability of required goods, products, commodities, or materials
• Identifying potential supply gaps before they affect revenue
• Coordinating with commercial and operations teams to understand what must be fulfilled

The role must prevent situations where sales demand exists, but supply is unavailable or poorly prepared.

Procurement and Sourcing Coordination

The Supply Chain Manager is responsible for coordinating sourcing and procurement activities in a structured and cost-conscious manner. This includes:

• Identifying reliable suppliers or producers
• Obtaining and comparing pricing
• Coordinating purchase requirements
• Ensuring procurement aligns with approved budgets and quality expectations
• Monitoring supplier reliability
• Maintaining records of supplier performance

Procurement must be guided by cost efficiency, quality, reliability, and revenue impact.

Supplier, Vendor, and Producer Management

The Supply Chain Manager must maintain productive relationships with suppliers, vendors, producers, aggregators, transporters, and service providers. This includes: 

• Setting clear expectations with suppliers
• Monitoring delivery timelines
• Tracking quality and reliability
• Addressing underperformance
• Maintaining alternative supplier options where necessary
• Ensuring supplier commitments are documented and followed up

The role must ensure that supply relationships are commercially useful and operationally dependable.

Commodity Aggregation and Volume Tracking

Where commodity-related activities are involved, the Supply Chain Manager must coordinate aggregation planning and volume tracking. This includes:

• Confirming expected commodity volumes
• Coordinating aggregation points
• Tracking quantities collected or committed
• Monitoring quality standards
• Coordinating with field teams on producer or supplier readiness
• Reporting supply risks early

The role must ensure that commodity flows are realistic, verified, and commercially useful.

Inventory, Stock, and Storage Management

The Supply Chain Manager must ensure that available stock, products, or commodities are properly monitored and managed. This includes:

• Maintaining accurate stock records
• Monitoring stock movement
• Identifying low-stock or excess-stock situations
• Coordinating storage requirements
• Ensuring proper handling and preservation
• Reducing losses from poor storage, expiry, damage, or mismanagement

Inventory must be visible and controlled at all times.

Logistics and Transport Coordination

The Supply Chain Manager is responsible for coordinating transport and logistics to ensure timely movement of goods or commodities. This includes:

• Planning transport routes
• Coordinating pickups and deliveries
• Confirming transporter availability
• Tracking delivery timelines
• Managing logistics costs
• Responding to delivery disruptions
• Ensuring that logistics activity supports customer and operational commitments

The role must ensure that movement is planned, tracked, and cost-efficient.

Fulfilment and Delivery Performance

The Supply Chain Manager must ensure that orders, commitments, and delivery requirements are fulfilled accurately and on time. This includes:

• Confirming fulfilment requirements
• Coordinating packaging, dispatch, and delivery where applicable
• Tracking fulfilment status
• Resolving delivery issues quickly
• Coordinating with account management when client-facing issues arise
• Ensuring proof of delivery or completion is properly recorded

Fulfilment performance must be measured because delayed or inaccurate delivery damages revenue and reputation.

Quality Control and Loss Prevention

The Supply Chain Manager must ensure that products, goods, commodities, or materials meet required quality expectations. This includes:

• Establishing basic quality checks
• Monitoring damage, spoilage, contamination, defects, or rejection risks
• Working with field teams or suppliers to prevent quality failures
• Documenting quality issues and losses
• Escalating repeated quality problems

The role must actively reduce losses that a ect margins and customer satisfaction.

Cost Control and Margin Protection

The Supply Chain Manager must monitor costs associated with procurement, storage, transport, handling, and fulfilment. This includes:

• Tracking cost per unit, order, shipment, or delivery
• Identifying unnecessary expenses
• Comparing supplier and logistics costs
• Recommending cost-saving measures
• Ensuring supply chain costs do not erode revenue margins

The role must understand that revenue is not meaningful if operational costs destroy profitability.

Coordination with Commercial, Field, and Operations Teams

The Supply Chain Manager must work closely with internal teams to ensure supply and delivery match business needs. This includes coordinating with:

• Commercial teams on forecasted demand
• Field operations on sourcing, aggregation, and supplier readiness
• Operations coordination on timelines and execution tracking
• Account management on delivery commitments and client issues
• Finance on cost tracking and payment documentation

The role must ensure that supply chain execution is integrated into the wider operating system.

Supply Chain Reporting and Visibility

The Supply Chain Manager must provide structured reporting on supply chain status. Reports must include:

• Supply availability
• Stock position
• Supplier performance
• Delivery status
• Commodity volumes
• Fulfilment performance
• Cost trends
• Risks and blockers
• Recommended corrective actions

Management must never be surprised by avoidable supply or delivery problems.

PERFORMANCE FRAMEWORK 

Weekly Performance Expectations

Each week, the Supply Chain Manager must provide measurable evidence of supply chain performance. Expected weekly outputs include:

• Updated supply, stock, or commodity position
• Supplier and vendor follow-up status
• Delivery and fulfilment report
• Logistics cost summary
• Outstanding supply risks
• Quality or loss incidents
• Actions taken to resolve bottlenecks

The weekly operating question is: What must be sourced, moved, stored, delivered, or fulfilled this week, and what is the revenue risk if it fails?

Monthly Performance Expectations

Each month, the Supply Chain Manager must demonstrate that supply chain activity is supporting revenue and protecting margins. Monthly expectations include:

• Improved delivery reliability
• Reduced fulfilment delays
• Better stock or volume visibility
• Reduction in losses, stockouts, or quality failures
• Improved supplier reliability
• Cost efficiency improvements
• Clear contribution to product, commodity, or service delivery revenue

Quarterly Performance Expectations

Each quarter, the Supply Chain Manager must demonstrate that the supply chain is becoming more scalable, efficient, and commercially dependable. Quarterly expectations include:

• Improved forecasting accuracy
• Stronger supplier and logistics network
• Reduced cost per fulfilment unit
• Increased reliability of commodity or product flows
• Standardized supply chain procedures
• Reduced operational losses
• Stronger support for revenue growth

KEY PERFORMANCE INDICATORS

The Supply Chain Manager will be assessed using the following KPIs:

• On-time delivery rate
• Order or fulfilment accuracy rate
• Stock availability rate
• Stockout frequency
• Supplier delivery reliability
• Commodity volume confirmed, aggregated, or fulfilled
• Cost per delivery, shipment, or fulfilment unit
• Logistics cost as a percentage of revenue
• Inventory accuracy
• Loss, damage, spoilage, or rejection rate
• Average fulfilment turnaround time
• Number of delivery failures affecting revenue
• Margin improvement through supply chain efficiency
• Timeliness and accuracy of supply chain reports. 

REQUIRED QUALIFICATIONS & EXPERIENCE

The ideal candidate should have:

• 4–8 years of experience in supply chain management, logistics, procurement, commodity operations, fulfilment, warehousing, or operations management
• Experience coordinating suppliers, vendors, transporters, or field supply networks
• Experience managing stock, inventory, delivery, or commodity movement
• Demonstrated ability to control costs and improve operational reliability
• Experience in commodities, FMCG, agriculture, logistics, retail fulfilment, or multi-site operations is an advantage

REQUIRED SKILLS & COMPETENCIES

The candidate must demonstrate:

• Strong supply chain and logistics planning ability
• Procurement and supplier management discipline
• Cost control awareness
• Inventory and stock management ability
• Practical problem-solving skills
• Strong reporting and documentation skills
• Ability to coordinate across teams
• Quality control awareness
• Commercial understanding of how fulfilment affects revenue
• Ability to work under pressure and respond to disruptions 

REMUNERATION & PERFORMANCE INCENTIVES

The role should include:

• Base salary
• Performance incentives tied to delivery reliability, fulfilment accuracy, cost savings, stock availability, verified commodity volumes, margin protection, and reduction of operational losses

Incentives should reward measurable supply chain outcomes, not general activity. 

Salary: Attractive

Location: Accra