Strategy & Operations Manager ---crypto

Summary

We are seeking a highly-driven Strategy & Operations Lead to drive the next phase of

growth for our cryptocurrency wallet, OTC trading desk, and on/off-ramp solutions

across Ghana and the wider African market. This role requires a hands-on operator with

strong expertise in crypto products, liquidity management, compliance, and customer

experience. Overseeing daily operations, optimizing workflows, leading cross-functional

execution, and ensuring the seamless delivery of all crypto payment and settlement

services.

Duties

Operational Leadership

Oversee day-to-day operations across crypto wallets, OTC trading, settlements,

PSP integrations, liquidity management, and customer onboarding.

Manage the full lifecycle of on-ramp and off-ramp processes, ensuring fast,

secure, and compliant transactions.

Lead the implementation and optimization of operational workflows to improve

efficiency, accuracy, and turnaround time.

Strategic Execution

Develop and execute strategic initiatives that support product growth, market

expansion, and operational scale across Africa.

Analyze business performance, product adoption, user behavior, and

operational risks to inform leadership decisions.

Identify opportunities to streamline services, enhance user experience, and drive

competitive advantage.

Compliance & Risk Management

Work with the compliance team to implement and maintain strong

KYC/KYB/AML processes.

Ensure regulatory alignment with local and international standards, including

reporting, monitoring, and transaction reviews.

Mitigate operational and liquidity risks through continuous controls and

monitoring.

Liquidity & Settlement Operations

Manage OTC desk operations, including pricing, liquidity sourcing, trade

operations, and settlements.

Oversee daily reconciliation and ensure accurate and timely settlement of all

crypto and fiat transactions.

Collaborate with financial partners, PSPs, and liquidity providers to maintain

healthy reserves and transaction flow.

Product & Customer Experience

Work closely with product managers and engineers to roll out new features,

resolve operational issues, and enhance product functionality.

Lead onboarding and lifecycle management for PSPs, institutional clients, and

retail customers.

Ensure an excellent user experience by improving support processes, turnaround

times, and communication flows.

Cross-Functional Collaboration

Serve as the central bridge between product, compliance, engineering,

operations, customer support, and business development teams.

Develop detailed SOPs, dashboards, and reporting systems to support

operational transparency and team coordination.

Skills

Experience working with crypto exchanges, wallets, or blockchain-based

financial products.

Proven experience in OTC trading, liquidity operations, or settlements

management.

Strong expertise in fiat and crypto on/off ramp processes and PSP integrations.

Deep understanding of KYC, KYB, AML frameworks, compliance risks, and

customer due diligence.

Demonstrated success in scaling operations within fintech, payments, or

blockchain environments.

Ability to analyze data, solve complex operational problems, and make sound

strategic recommendations.

Strong project management, leadership, and documentation skills

Highly analytical, execution-focused, and resourceful.

Thrives in a fast-paced startup environment. Comfortable leading both strategy and day-to-day operations.

Strong communicator capable of coordinating across multiple teams and time

zones.

Passionate about crypto innovation, financial inclusion, and building in emerging

markets.

Location , Hybrid, Ghana

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