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Sr. /Operations Associate, Launch & Accounts

Athelas

Customer Service & Support

IT & Telecoms GHS Confidential
1 month ago

Job Summary

If you're eager to advance our mission to make health the focus of healthcare, come join us!

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 2 years

Job Description/Requirements

Primary Responsibilities

  • Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch.

  • Engage in cross-functional collaboration with key internal stakeholders, including our Launcher, Account Management, Product, Engineering and other Operations teams, to provide an exceptional experience for every customer.

  • Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.

  • Breakdown hairy, challenging business problems

  • Own execution and outcomes

  • Drive operational metrics (process throughput, defect rate, etc.)

  • Understand the business in-and-out to be proactive about solving emerging problems

Key Qualifications

  • Strong technical mindset to spec and deliver on product/process improvements

  • Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.

  • Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Athelas' best practices.

  • Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.

  • Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.

  • SQL required or robust analytical experience (ex. finance, consulting, etc.)

Who You Are

  • 2-3 years experience in consulting, investment banking, or in operations at a fast-paced SaaS tech company

  • Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things

  • Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience.

  • Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests

  • Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers.

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