Or your alerts

Sr. /Operations Associate, Launch & Accounts


Customer Service & Support

IT & Telecoms GHS Confidential
1 month ago

Job Summary

If you're eager to advance our mission to make health the focus of healthcare, come join us!

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 2 years

Job Description/Requirements

Primary Responsibilities

  • Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch.

  • Engage in cross-functional collaboration with key internal stakeholders, including our Launcher, Account Management, Product, Engineering and other Operations teams, to provide an exceptional experience for every customer.

  • Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.

  • Breakdown hairy, challenging business problems

  • Own execution and outcomes

  • Drive operational metrics (process throughput, defect rate, etc.)

  • Understand the business in-and-out to be proactive about solving emerging problems

Key Qualifications

  • Strong technical mindset to spec and deliver on product/process improvements

  • Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.

  • Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Athelas' best practices.

  • Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.

  • Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.

  • SQL required or robust analytical experience (ex. finance, consulting, etc.)

Who You Are

  • 2-3 years experience in consulting, investment banking, or in operations at a fast-paced SaaS tech company

  • Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things

  • Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience.

  • Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests

  • Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers.

Important Safety Tips

  • Do not make any payment without confirming with the Jobberman Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
Report Job

Share Job Post

Lorem ipsum dolor (Location) Lorem ipsum GHS Confidential

Job Function : Lorem ipsum

1 year ago

Lorem ipsum dolor (Location) Lorem ipsum GHS Confidential

Job Function : Lorem ipsum

1 year ago

Lorem ipsum dolor (Location) Lorem ipsum GHS Confidential

Job Function : Lorem ipsum

1 year ago

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

This action will pause all job alerts. Are you sure?

Cancel Proceed
Report Job
Please fill out the form below and let us know more.
Share Job Via Sms

Preview CV