Senior Payroll Client Services Specialist

What this job can offer you

• Act as the next point of contact for customer queries unresolved by Tier 1, ensuring prompt responses and timely resolution to our customers.
• Manage and resolve customer escalations promptly, joining calls to provide expert insight and reassurance.
• Dive deep into complex European payroll queries
• Champion collaboration between Payroll Operations and Client Services, making sure the tier 1 team is aware of how payroll was processed and potential issues before pay day.
• Write training materials to educate Tier 1 specialists, boosting their skills and confidence.
• Stay up-to-date with country legislation and maintain internal knowledge base.
• Ensure all client requests, from calculations to mock payslips, are met promptly and professionally.
• Foster a culture where the team is adept at finding independent solutions, optimizing the use of our extensive internal knowledge base.

What you bring

• Deep understanding of Payroll with 5+ years experience. Experience in other European countries is considered a big plus.
• Experience in client-facing roles.
• Excellent communication skills.
• Proficiency in payroll documentation and calculations.
• Strong project management and organizational skills.