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Senior Payroll Client Services Specialist


Accounting, Auditing & Finance

Recruitment Confidential
3 weeks ago

Job Summary

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description/Requirements

What this job can offer you

  • Act as the next point of contact for customer queries unresolved by Tier 1, ensuring prompt responses and timely resolution to our customers.
  • Manage and resolve customer escalations promptly, joining calls to provide expert insight and reassurance.
  • Dive deep into complex European payroll queries
  • Champion collaboration between Payroll Operations and Client Services, making sure the tier 1 team is aware of how payroll was processed and potential issues before pay day.
  • Write training materials to educate Tier 1 specialists, boosting their skills and confidence.
  • Stay up-to-date with country legislation and maintain internal knowledge base.
  • Ensure all client requests, from calculations to mock payslips, are met promptly and professionally.
  • Foster a culture where the team is adept at finding independent solutions, optimizing the use of our extensive internal knowledge base.

What you bring

  • Deep understanding of Payroll with 5+ years experience. Experience in other European countries is considered a big plus.
  • Experience in client-facing roles.
  • Excellent communication skills.
  • Proficiency in payroll documentation and calculations.
  • Strong project management and organizational skills.

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