Or your alerts
1

Senior Digital Account Manager

10UP

Customer Service & Support

IT & Telecoms Confidential
New
1 week ago

Job Summary

As a Strategist you’ll have ownership and autonomy to manage a variety of client accounts across a combination of innovative, challenging projects and ongoing support engagements.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description/Requirements

Responsibilities:

  • Own a blend of ongoing support and build/migration projects, working directly with client partners to understand (and uncover) their business goals, and collaborating with internal project teams to create and operationalize project plans that align defined objectives with 10up capabilities.
  • Manage and grow assigned partnerships, and drive 10up managed revenue goals across individualized KPIs, each underpinned in the ongoing provision of exceptional customer service, strategic guidance, and successful project outcomes.
  • Regularly collaborate across core 10up disciplines, e.g. back and front end engineering, UX and visual design, ad strategy, audience growth and project management; in support of crafting initiatives to meet client’s digital objectives.
  • Host regular check-ins with client and production teams – capturing accurate account health and mitigating risk consistently.
  • Create and/or oversee the completion of deliverables to ensure quality standards are met; Prepare thorough and individualized emails, contracts, project plans, and other documents that balance client needs with a successful delivery approach.

Requirements:

  • You are very comfortable juggling multiple, competing priorities, and you thrive on the fast-paced nature of the work. You don’t let pace hinder productive collaboration and consensus building.
  • You have experience delivering full scope CMS-based website projects for enterprise clients in an agency environment, preferably with a practical understanding of the WordPress platform.
  • You live and breathe crafting clear, well-articulated client and team communication – written (ex: drafting proposals) and verbal (ex: leading client check-ins) – and have experience working with internal and external stakeholders in remote environments across a variety of mediums; including tools such as video, Slack, Google Docs, MS Office, Keynote, Teamwork (or other project management tools).
  • Your passion and experience lies in strategically helping clients move from concept to execution by matching their online goals to 10up’s areas of expertise.
  • You possess superior project awareness at all times; proactively tracking project budget and scope, identifying risks and mitigation paths, and delivering thoughtful, routine, comprehensive client updates.

Important Safety Tips

  • Do not make any payment without confirming with the Jobberman Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
Report Job

Share Job Post

Lorem ipsum dolor (Location) Lorem ipsum ₵ Confidential

Job Function : Lorem ipsum

1 year ago

Lorem ipsum dolor (Location) Lorem ipsum ₵ Confidential

Job Function : Lorem ipsum

1 year ago

Lorem ipsum dolor (Location) Lorem ipsum ₵ Confidential

Job Function : Lorem ipsum

1 year ago

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

This action will pause all job alerts. Are you sure?

Cancel Proceed
Report Job
Please fill out the form below and let us know more.
Share Job Via Sms

Preview CV