Contact Center Experience Partner

As a Contact Center Experience Partner, you will be the first point of contact for our guests, handling inquiries, reservations and providing assistance with their accommodation needs. You will play a crucial role in delivering outstanding customer experience and ensuring a seamless booking experience for our clients.

Responsibilities:

• Handle inbound and outbound calls and emails from and to guests regarding reservations, availability, amenities and other inquiries.
• Provide personalized assistance and recommendations to guests based on their preferences and requirements.
• Process reservations accurately and efficiently using our booking system.
• Address guest concerns and resolve issues promptly and professionally, escalating complex issues to the appropriate department when necessary.
• Maintain detailed records of guest interactions and transactions.
• Collaborate with other team members to ensure guest satisfaction and smooth operations.

Requirements: 

• Previous experience in customer service, hospitality, or a contact center environment preferred.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and a friendly, customer-focused demeanor.
• Proficiency in computer skills and ability to learn new software quickly.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as needed.