Security Supervisor (hotel Apartments)

Role Purpose

The Security Supervisor will be responsible for managing and executing all day-to-day security operations within the company’s residential and facility management operations.

This is a hands-on operational role requiring direct involvement in supervising guards, monitoring security procedures, enforcing discipline, and ensuring the safety of residents, staff, visitors, and company assets. The role requires continuous follow-up, strong situational awareness, and the ability to maintain order and operational control in a high-standard residential environment.

The ideal candidate must be proactive, highly disciplined, alert, and capable of managing security operations with professionalism and authority.

Responsibilities

Shall include but not limited to:

• Supervise and manage daily security operations across the property and facilities
• Monitor security guards to ensure proper attendance, punctuality, grooming, discipline, and performance
• Conduct regular patrols and inspections of the premises
• Ensure all access control procedures are properly implemented and followed
• Monitor visitor entry, contractor movement, deliveries, and vehicle access
• Respond immediately to incidents, emergencies, complaints, and security breaches
• Investigate incidents and prepare detailed incident reports
• Ensure CCTV systems, security equipment, communication devices, and alarm systems are functioning properly
• Enforce company security policies, operational procedures, and safety standards
• Coordinate shift schedules, duty allocations, and manpower coverage
• Train and guide security personnel on procedures, professionalism, and emergency response
• Maintain proper documentation, occurrence books, reports, and security records
• Coordinate with management regarding operational risks and security improvements
• Support emergency preparedness and crisis response activities
• Ensure confidentiality and professional conduct in all security-related matters

Education and Technical Experience Requirement

• Minimum diploma or equivalent qualification in Security Management, Business Administration, or related field is preferred
• Minimum 5 years of experience in security operations or facility security management
• Experience in residential, hospitality, commercial property, or high-end facility security is preferred
• Strong understanding of access control, incident management, patrol procedures, and emergency response
• Experience supervising security teams and enforcing operational discipline
• Ability to prepare reports and maintain proper security documentation
• General computer proficiency in MS Office and report writing
• Good communication skills in English

Core Competencies

• Strong leadership and authority presence
• High level of discipline, alertness, and accountability
• Strong observation and situational awareness
• Ability to handle pressure and emergencies calmly
• Firm but professional approach to enforcement and conflict management
• Strong follow-up and operational control mindset
• Reliable decision-making ability
• Professional appearance and conduct

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