Order Fulfilment Planner

Mission Process and manage customer orders received via multiple channels, ensuring accurate order date management. Release open orders daily for replenishment to maintain supply chain flow. Maintain accurate customer order records and perform manual invoicing as needed. Coordinate with the RDC Customer Service team regarding delivery status and follow-up. Regularly process invoicing and manage POD requests. Monitor and manage open orders concerning ETAs to support OTIF objectives and provide updates on possible delays. Process value credits promptly to ensure customer satisfaction. Provide consistent feedback to internal customers for effective communication with external clients. Collaborate closely with management and other departments to uphold service quality. Perform additional tasks that contribute to operational success and uphold company values.. Engage as a proactive partner with country managers, business line leaders, and finance colleagues globally. Foster finance capability development and cultivate a culture of accountability, continuous improvement, and high performance.

Your Profile:

Strong and proven leadership skills to guide and manage order fulfilment activities. Experience with ERP systems, specifically BPCS and M3, is a significant advantage. In-depth knowledge of domestic and international sales order throughput processes. Good project management abilities and KPI analysis skills to monitor and enhance performance. Certification or licenses related to compliance and logistics are beneficial. Advanced proficiency with Microsoft Excel, enabling effective data analysis and reporting. Fluent verbal and written communication skills in English; additional languages are an asset..

Location and other info:

Location: Obuasi, Ghana Reporting to: Supply Chain Operations Center Manager WA & Operations Manager Mali

Why Epiroc?

Working as an Order Fulfilment Planner at Epiroc offers a dynamic and learning-intensive environment where you will face diverse challenges that directly impact our business performance. This position provides excellent growth potential within our logistics and supply chain operations, allowing you to develop your skills and advance your career in a global company committed to innovation and sustainability.

At Epiroc, we value diversity and inclusion and strive to create a workplace where every individual feels respected and empowered to contribute their best. Join us to be part of a team that values service excellence and delivering solutions that exceed our customers' expectations.

Application and contact information:

Last Date to Apply: th of June 6

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.