Operations Lead

Job Description – Operations Lead
Role Purpose
To oversee, coordinate, and optimize the entire operational engine of Oceansmall
from sourcing and production to cold-chain logistics, retail (Tenda Protein), B2B
fulfillment, and digital operations (Pinwheel).
The role ensures that all departments
collaborate smoothly to meet revenue, quality, and efficiency targets.
Key Responsibilities
1. Operations & Supply Chain Leadership
2. Cross-Departmental Coordination
3. Revenue & Performance Management
4. Process Optimization & Systems Implementation
5. People Management & Leadership
6. Reporting & Strategic Support
Required Qualifications & Experience
• Bachelor’s degree in Operations Management, Supply Chain, Business
Administration, or related field.
• Minimum 4–6 years in operations leadership.
• Strong people management skills.
• Ability to work under pressure and execute with urgency.
Key Skills
• Leadership & communication
• Supply chain and logistics knowledge
• Process mapping & optimization
• Data-driven decision making
• Problem-solving
• Time management
KEY PERFORMANCE INDICATORS (KPIs)
These KPIs ensure the Operations Lead is aligned with Oceansmall’s growth and
efficiency goals.
1. Revenue & Fulfillment KPIs
90–100% monthly fulfillment rate for B2B and retail orders
Zero stockout for top 10 priority SKUs.  ≤5% order returns or complaints.
2. Production & Quality KPIs
Achieve monthly production targets (weights/volumes per product line).  Maintain ≤3% production loss/waste. 100% compliance with FDA, food safety, and internal SOPs.
3. Supply Chain KPIs
95% on-time supply deliveries from fishers/processors. Ensure quality compliance of 100%.
Reduction in double-freezing incidents to <2%.
4. Operational Efficiency KPIs
Reduce operational downtime by 20–30% within first 6 months.
Maintain cold-chain temperature logs at 100% accuracy. Ensure 24–48hr turnaround time for replenishing stockists and malls.
5. Team Performance KPIs
100% completion of appraisals, PIPs, and quarterly performance reviews
Improvement in departmental performance scores quarter-on-quarter.
Reduction in lateness, absenteeism, and operational delays across teams.
6. Reporting & Systems KPIs
 Weekly operations report submitted on time (no delays).  80–100% adoption of Pinwheel for stock, supply, and production records.  Implementation of at least 3 new operational SOPs per quarter.
7. Financial KPIs
 Maintain operational costs within budget variances of ≤10%.  Support achieving company annual revenue target.  Boost gross margin through efficient operations (track quarterly).
WHAT SUCCESS LOOKS LIKE IN 6 MONTHS
All departments are aligned and performing consistently. Daily operations run predictably and smoothly.
Sales targets are being met because operations is reliable.
The facility, cold chain, supply, and retail operations are synchronized.
Staff discipline and accountability have improved
<