Manager Maintenance - Ghana

Core purpose of the role

The Manager: Maintenance is accountable for managing the maintenance and repairs of the Ghana fleet focusing on turnaround times and reduction of costs.

Key deliverables and outputs

Maintenance Expenditure Management

• Work with external Supplier/Dealerships to ensure the best pricing is achieved so as to drive the costs down
• Lead continuous improvement of the new initiatives and system improvements to meet customers service needs
• Negotiate and agree Service Level Agreements (SLA’s) specific to each supplier profile
• Manage and maintain the technical relationship with the Dealerships
• Remain up to date on new products and services as they go live as supplied by dealerships
• Conduct risk assessment of all authorisations on a day-to-day basis to ensure that there is no repeat issues that should be covered by warranties
• Manage relationships between Customers and Sales staff as far as technical issues are concerned
• Submit all warranty and policy claims to reduce and minimize unnecessary expenditure
• Review and improve the workflow, processes and procedures in meeting customer needs and company objectives.

Maintenance Management

• Obtain all relevant information on new vehicle entrants into the market for loading onto the system
• Communicate the content of Full Maintenance Lease (FML) and Managed Maintenance (MM) contracts to all customers
• Request quotations for repairs, check that all elements quoted for are required and authorise/escalate to Dealership
• Liaise with Dealerships as far as stock, prices, processes and relationships are concerned (Procurement)
• Provide relevant information to support insurance claims in line with SLAs
• Monitor insurance turnaround times and ensure that customers are assisted timeously
• Oversee the quality of work completed and identify any areas of concern
• Review and check invoices to ensure that costs reflect work completed and submit for processing
• Discuss cost reductions with Dealerships in the event of costs being increased
• Coordinate and manage vehicle body repairs.

Vehicle Terminations

• Oversee termination of vehicles process and movement into stock
• Assist the Country Manager Operations with the timeous disposal of replacement vehicles
• Oversee the return process of fleet vehicles
• Oversee the inspection of vehicles and identify any issues that are not under full maintenance agreement
• Confirm when vehicles need to be sent for services to ensure that they are roadworthy prior to being sent to used car sales departments
• Prepare termination documents including: cover letter, quotation, inspection report and submit to customer to authorise termination charge out.

Inspections

• Prepare schedule for inspections of vehicles
• Monitor the completion of the inspection schedule across the country and all customer sites
• Capture all inspection details into the system
• Prepare reports detailing findings and recommendations with regards to vehicles and advise customers of requirements.

Customer Management and Queries

• Receive and resolve customer calls and queries as per contractual relationships
• Contact dealerships, identify issues, mediate issues and attempt to resolve customer queries/complaints
• Deal directly with customer queries relating to maintenance conducted and provide guidance on vehicle budgets
• Deal with customer escalations and issues
• Manage and nurture relationships with customers.

Reporting

• Prepare reports as input into monthly MIS to HQ
• Submit reports to Country Manager
• Address issues relating to reports and findings.

Health and Safety Management

• Ensure the Occupational Health and Safety Act is communicated and adhered to
• Identify all risk factors, communicate and resolve immediately
• Ensure that representatives are trained and available for all shifts (e.g. fire marshal, first aider, SHE representative)
• Ensure that daily premises inspections are conducted and any irregularities are reported and actioned.

People Management

• Provide clear direction and decisive leadership to direct reports, ensuring all are aligned to the goals and have a clear purpose
• Set clearly defined performance standards / targets for direct reports, holding them accountable to achieve these and providing support and guidance where needed.
• Create and maintain a constructive atmosphere within the team, engaging and motivating direct reports to always give their best, while respecting any areas of diversity (whether areas of expertise, cultural, gender, age, background, etc.)
• Ensure direct reports adhere to set business policies and procedures, emphasising the importance of general discipline at work and objectively correcting and handling any deviations as they arise
• Resource and staff the team appropriately, considering the relevance of current and new jobs as well as the most suitable ways in which to place or replace any vacancies.
• Set the example to the team and deliver on the employee value proposition by leading the team and the business in line with the Zeda Leadership Behaviours
• Support and encourage direct reports to drive their own individual development plans in order to further grow as professionals in their jobs.

Internal and External Stakeholders

The role requires close engagement and collaboration with key internal and external stakeholders.

Internal Stakeholders

Managers, Used Car Sales, Finance team, Sales team.

External Stakeholders

Service Providers, Customers, Dealerships.

Academic Qualifications

Essential:

• Bachelor’s Degree in Automobile, Mechanical or Transport Management
• Valid Driver’s License.

Note: Will be required to travel to the regions. May be required to work overtime.

Work Experience

Essential:

• 5 Years’ Experience in Technical Fleet Management.

This job requires that the employee maintains the highest level of Honesty and Integrity as he /she will have access to company assets, cash handling and confidential record storage areas. This requires that a formal personal background check is undertaken.

If you have not heard anything from us after 2 weeks of applying, please consider your application unsuccessful. Applications closing date 24/04/2026

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