Leader Support Manager| Accra-ghana| Regular (full-time)| 40 Hours/week

View More Jobs
Leader Support Manager| Accra-Ghana| Regular (Full-time)| 40 Hours/Week
Ghana (No Local)
To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply.
Job Description
The purpose of the Global Services Department is to help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way.
The purpose of this position is to be a single point of contact for Stake, Mission and District Presidents as well as Area Authorities for any challenge, training or support needs, including escalations related to other Church departments if needed.
This position also works closely with area office personnel and Global Services Department (GSD) personnel to resolve the temporal challenges of ecclesiastical leaders, enabling them spend more time ministering rather than administering.
In some areas this individual may be deployed to countries away from the area office and in this case they have additional purpose and responsibility to represent the Church in matters that require in-person representation. This is a professional individual contributor role.
Responsibilities

• Represent all aspects of the leader experience with the Global Services Department (GSD) and area functional managers.
• Coordinate with the Collaborative Cloud (GSD and area personnel) to resolve leaders support needs.
• Analyze the feedback from assigned Coordinating Councils, so feedback can be given for Area Planning, Area Functional Plan (Strategic Plans) and improvements.
• Provide input to the Area functional plan as well as continuous input, recommendations and potential solutions for process, systems, procedures, and training improvements/changes.
• Ensure the assigned leaders needs are resolved timely with strong ownership of the issue and Christlike service.
• Assist in the development and the continual improvement of leader training and when needed help coordinate or even facilitate that training to the assigned leaders.
• Ability to analyze customer feedback and conduct satisfaction research.
• May have in-country responsibilities as determined by the Area office and Area Legal Counsel
  

Qualifications

• Must be a member of the Church and worthy of a temple recommend.
• Minimum of bachelor’s degree required (Business, Communication or related degrees preferred).
• Should have 6 years of work experience in a field related to Customer relationship or Customer Experience, of which 3 years of work experience should have been with or in a contact center environment
• Two or more of driving experience with a good driving record, with a valid driver's license.
• Strong communication, presentation, and relationship management skills with both customers and internal management.
• Strong listening skills
• Master’s Degree (MBA, MPA or Business-related degree) will be an added an advantage.
• Knowledge of Church organization and how to work with different departments, divisions and other stakeholders both in the area and at Church headquarters an
• Must understand and be able to use Microsoft Office Applications.
• Ability to Speak French would be an added advantage.
• Job Identification 374978
• Job Category AO - Administration/Operations
• Posting Date 05/15/2026, 03:15 PM
• Locations 57 Independence Avenue, Accra, CR, GH (No Local)
• Apply Before 05/30/2026, 11:59 PM
• Job Schedule Full time
• Regular or Temporary Regular
• Worker Type Employee
• Number of Openings 1
• Anúncio/Mais informações Please note that this job posting may close at any time without prior notice. Find out more about the many benefits of Church Employment at https://careers.churchofjesuschrist.org.
  

Similar Jobs
<