It Desktop Analyst Ii

We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.
Job Duties

• Troubleshoots and resolves service desk tickets for software and hardware issues under general supervision
• Provides remote support for PCs and peripherals in a networked environment
• Escalates unresolved issues within established service level agreements (SLAs)
• Follows up with customers to ensure satisfactory resolution of incidents
• Updates and closes support tickets with detailed records of work performed
• Ensures all tasks comply with company policies, standards, and procedures
• Assists with installation and removal of software, PCs, and peripherals
• Completes assigned work independently and supports team members as needed
• Performs tasks with minimal impact on overall organizational operations
• Identifies and corrects errors with guidance from supervisors
  

Qualifications

• Undergraduate degree in Management Information Systems (MIS) or related field (preferred)
• A+ certification or equivalent technical experience (preferred)
• Minimum of 3 years of desktop support experience in a Microsoft environment
• Basic knowledge of desktop hardware
• Proficiency with Microsoft operating systems
• Familiarity with Microsoft Office Suite
• Basic understanding of computer networking concepts
  

Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
Location
14 Liberation Link, Accra, , , Ghana
Job Details
Requisition Number: 208012
Experience Level: Experienced Hire
Job Family: Support Services
Product Service Line: Information Technology
Full Time / Part Time: Full Time
Additional Locations for this position:
Compensation Information
Compensation is competitive and commensurate with experience.
<