Human Resource Officer
Job summary
We are seeking a disciplined HR Officer to manage a workforce including security guards, gardeners, housekeepers, and technical staff. The role involves enforcing policies, training staff, monitoring attendance, and tracking KPIs to maintain high standards and accountability. The Human Resource Officer will be responsible for managing staff administration, discipline, and performance across Crystal Homes’ residential estates. The role involves overseeing a workforce made up of security guards, facilities officers, gardeners, housekeepers, maintenance technicians, and administrative staff, ensuring all employees maintain high standards of professionalism, punctuality, and conduct. The successful candidate will monitor attendance, lateness, and absenteeism closely, especially for shift-based staff such as security and facilities teams, and enforce company policies consistently. The HR Officer will handle recruitment, onboarding, and training of staff, ensuring all employees understand their roles, responsibilities, and expected standards of service. They will also develop and track Key Performance Indicators (KPIs) to measure staff productivity, discipline, and overall performance. In addition, the role includes maintaining accurate staff records, managing leave schedules and shift rosters, and supporting payroll processing using Achieve Payroll, ensuring all attendance data is properly captured and aligned with payroll. The HR Officer will also address staff issues, enforce disciplinary actions where necessary, and maintain a structured, respectful, and service-oriented work environment in line with the company’s standards. This is a hands-on role that requires firmness, organisation, and the ability to manage a diverse workforce in a residential estate setting.
Job descriptions & requirements
Key Responsibilities
- Monitor attendance, lateness, and absenteeism across all staff
- Manage shift-based staff (security, Facilities Officers) and track off-days
- Enforce company rules, discipline, and workplace standards
- Recruit, onboard, and train staff across all departments
- Develop and track KPIs for different staff categories
- Maintain accurate employee records and documentation
- Manage leave schedules and staff rosters
- Support payroll processing using Achieve Payroll
- Ensure attendance records align with payroll
- Handle staff complaints and enforce disciplinary actions
Requirements
- Minimum 3 years experience in HR or administration
- Experience managing large, mixed workforce (security, cleaners, labour, etc.)
- Strong ability to enforce discipline and manage shift-based staff
- Experience in training frontline/service staff
- Experience creating and tracking KPIs
- Familiarity with payroll systems (Achieve Payroll is an advantage)
- Good organisational and documentation skills
- Proficient in Excel or Google Sheets
- Strong communication and interpersonal skills
- Must be firm, structured, and detail-oriented
Location: Accra
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