Human Resource Business Partner / Outsourcing

Key Responsibilities

• Act as the primary point of contact for a portfolio of clients, managing expectations and delivering high-end HR advisory services.
• Oversee the end-to-end HR lifecycle for client-assigned staff, including onboarding, performance management, and offboarding.
• Manage outsourced HR services, ensuring quality delivery, SLA compliance and client satisfaction.
• Prepare monthly payrolls and maintain accurate staff databases using HRIS tools and software.
• Contribute to office administration by managing vendor relationships.
• Ensure all HR activities across various client accounts comply with local labor laws and industry regulations.
• Mediate complex employee relations issues between clients and their outsourced staff with tact and diplomacy.
• Monitor Service Level Agreements (SLAs) to ensure the firm is delivering top-tier value and maintaining client retention.
• Stay up to date with HR trends, labor laws, and emerging technologies to continuously improve our service delivery.

Requirements and Qualifications

• Bachelor’s degree in human resources, Business Administration, or a related field relevant HR certification (e.g. CIPD, SHRM,PHRi,SPHRi) are a plus.
• 4-6 years of progressive HR experience, preferably with at least 2 years in a client-facing or consultancy role.
• Strong understanding of HR outsourcing models, clients servicing, and SLA Management.
• Excellent stakeholder management, communication, and problem-solving skills.
• Demonstrated ability to handle multiple projects in a fast-paced deadline-driven environment.
• Sound knowledge of Ghanaian Labour Laws and HR compliance standards.

What we offer

• A collaborative and empowering work environment.
• Opportunities to work with top-tier clients across industries.
• Continuous learning and career development
• Competitive compensation and benefits

Reports To: Head of Human Resources

Salary: Attractive

Location: Accra