1 month ago
Job Summary
Our guests and their experience is at the core of everything we do. This role is such an exciting opportunity to provide full support to our guests throughout all stages of their post booking journey with Plum - pre stay, during stay and post stay. This role will be part of the Care team at Plum, and you will be working specifically with our guests who have a confirmed reservation. Your goal will be to ensure that every guest is fully supported with all the tools required to ensure an excellent experience every step of the way. You will be a part of an exciting and growing company during a pivotal stage of growth, and a key representative for our expanding and global guest community.
- Minimum Qualification:Degree
- Experience Level:Entry level
- Experience Length:1 year
Job Description/Requirements
Responsibilities:
- Communicating directly with Guests by managing and resolving all inbound queries in Salesforce
- Fielding calls from Guests and assisting with their questions and/or requests
- Managing our Guest live chat channel to provide immediate assistance
- Supporting our MatchMaking team where required with certain deals to confirm bookings
- Assisting with ad hoc projects, sales initiatives, and cross functional work to drive our commercial success
- MUST be willing to work at least one weekend day per week (your work week will be Tues-Sat)
Skills & Requirements:
- Fluent in English
- Excel at customer facing roles
- An excellent communicator, both written and verbal, with an appropriate blend of professionalism and friendliness
- Demonstrate excellent judgment, discretion and sensitivity
- Confident in liaising with different teams and working cross functionally to get the job done
- Highly efficient and organized, with meticulous attention to detail
- High emotional intelligence and a positive attitude: you are a people person and a team player
- You are a self-starter who takes initiatives and thrives in a fast-faced, dynamic environment
- Experience using Salesforce would be an added bonus but not essential
- Experience with Excel/Google sheets & data analysis preferred but not required
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