Job summary
The Global Training Manager (GTM) is responsible for conducting technical and product training for Hyundai and Develon dealers and key accounts across Africa, working closely with the HQ Global Training Center. The role focuses on improving dealers’ technical knowledge, product understanding, and service capabilities by leveraging practical technical expertise and hands-on experience in construction equipment. The position works closely with dealers, regional service teams, and the HQ Global Training Center to understand training needs, coordinate and deliver training activities, and report training results and feedback to support continuous improvement of dealer capabilities across the African region.
Job descriptions & requirements
Key Responsibilities
Technical and Product Training
- Conduct technical and product training for Hyundai and Develon dealers and key accounts across Africa, including training programs requested by HQ.
- Deliver classroom and hands-on training on construction equipment, covering machine systems, maintenance, and troubleshooting.
Training Planning and Material Development
- Communicate with dealers and HQ to understand training needs and coordinate training activities.
- Prepare, develop, and update technical training materials and content, using HQ resources and field experience.
Dealer Service and Technical Support
- Provide technical guidance and support to dealers on equipment maintenance, troubleshooting, and service-related issues.
- Share recurring technical issues and areas for improvement with relevant teams
Reporting and Coordination
- Report training activities, results, and dealer feedback to the HQ Global Training Center
- Coordinate with HQ, regional service teams, and dealers to support training activities and dealer capability improvement.
- Participate in technical and instructor development programs organized by HQ, including overseas training when required.
Qualifications
Mandatory
- Degree or diploma in Mechanical Engineering or a related technical field, or equivalent qualifications.
- Minimum 5 years of experience in the construction equipment or heavy machinery industry.
- Strong technical knowledge of construction equipment, including hydraulic, electrical, and mechanical systems.
- Practical experience in equipment maintenance, troubleshooting, and diagnostics.
- Good communication skills in English, both written and spoken, with the ability to explain technical information clearly.
- Basic proficiency in Microsoft Office applications and willingness to travel within Africa and internationally as required.
Preferred
- Experience working for construction equipment manufacturers (OEMs) or authorized dealers.
- Previous experience in technical training, coaching, or mentoring technicians or dealer personnel.
- Experience preparing or developing technical training materials.
- Experience working with international dealers or customers, preferably in Africa.
- French language proficiency is an advantage.
Competencies
- Strong technical problem-solving and troubleshooting skills.
- Ability to explain technical concepts clearly and communicate effectively with dealers, technicians, and HQ.
- Proactive attitude and willingness to continuously learn and develop technical and training skills.
- Ability to understand dealer needs and identify opportunities for technical and service improvement.
- Good organizational and reporting skills, with the ability to work independently and collaborate with others.
Location: Accra
Salary: Attractive
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