Front Desk Representative

Front Desk Representative

Location: Airport Residential Area, Accra

Role Overview

The Front Desk Representative serves as the first point of contact for residents, guests, and visitors within a high-end residential environment. This role is essential in delivering a professional, discreet, and welcoming experience consistent with luxury hospitality and property management standards.

Key Responsibilities

Front Desk & Guest Services

•
Welcome residents, guests, and visitors in a courteous, professional, and confident manner

•
Manage visitor registration, access control, and front desk logs

•
Answer phone calls, emails, and general inquiries promptly and professionally

•
Provide accurate information regarding facilities, basic procedures, and services

Resident Support

•
Act as a primary contact for resident requests, inquiries, and minor complaints

•
Coordinate with facility management, security, housekeeping, and maintenance teams to ensure timely follow-up

•
Record and track requests, escalating issues where appropriate

Administrative Duties

•
Maintain daily front desk records and reports

•
Handle deliveries, courier services, and mail distribution

•
Support basic administrative tasks as assigned by management

Standards, Security & Compliance

•
Maintain confidentiality and professionalism at all times

•
Ensure compliance with security, safety, and operational procedures

•
Uphold appearance, conduct, and service standards expected in a luxury residential setting

Requirements & Qualifications

•
Previous experience in front desk, reception, hospitality, or customer service roles

•
Strong verbal and written communication skills in English

•
Professional appearance and strong interpersonal skills

•
High attention to detail, reliability, and organizational ability

•
Ability to multitask and remain composed in a fast-paced environment

•
Basic computer literacy (email, data entry, simple reporting)

Preferred Attributes

•
Experience in luxury residences, serviced apartments, or hotels

•
Customer-focused mindset with problem-solving ability

•
Willingness to work flexible shifts, including weekends if required

<