Duty Supervisor (hotel Concept Residence)

Duty Supervisor

Location: Airport Residential Area, Accra

Role Overview

The Duty Supervisor is responsible for overseeing day-to-day operations during assigned shifts, ensuring smooth coordination between front desk, security, housekeeping, and maintenance teams. This role acts as the operational lead on duty, maintaining service standards, resolving issues in real time, and representing management in daily operations.

Key Responsibilities

Operational Oversight

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Supervise daily operations across front desk, security, housekeeping, and maintenance during assigned shifts

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Ensure all operational areas function efficiently and in line with established procedures

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Act as the senior point of contact on duty in the absence of senior management

Team Supervision & Coordination

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Supervise and support front desk and on-duty operational staff

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Assign tasks, monitor performance, and ensure staff adherence to standards and schedules

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Coordinate effectively with external vendors and service providers when required

Resident & Guest Relations

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Handle escalated resident and guest concerns professionally and decisively

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Ensure timely resolution of issues while maintaining a calm and service-oriented approach

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Proactively monitor resident satisfaction and service quality

Reporting & Administration

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Prepare shift reports, incident reports, and handover notes

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Track operational issues and ensure proper follow-up and closure

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Maintain accurate records of incidents, complaints, and resolutions

Standards, Safety & Compliance

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Enforce operational, security, and safety procedures at all times

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Ensure staff compliance with company policies and conduct standards

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Respond appropriately to emergencies, incidents, or irregular situations

Requirements & Qualifications

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Proven experience in a supervisory role within hospitality, property management, or facilities operations

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Strong leadership, communication, and decision-making skills

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Ability to manage teams and resolve issues under pressure

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Professional appearance and strong interpersonal skills

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High level of organization, reliability, and attention to detail

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Basic to intermediate computer skills for reporting and coordination

Preferred Attributes

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Experience in luxury residential developments, serviced apartments, or hotels

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Strong conflict-resolution and problem-solving skills

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Ability to work rotating shifts, including nights, weekends, and public holidays

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