Duty Supervisor - Hospitality Industry

Duty Supervisor (Hospitality Industry)

Location: Airport Residential Area, Accra

Employment Type: Full-Time

Experience: 3 to 5 Years

Role Overview

The Duty Supervisor plays a vital role in overseeing daily hospitality operations during assigned shifts, ensuring seamless coordination across front office, security, housekeeping, and maintenance functions. Acting as the on-duty management representative, the role is responsible for upholding service excellence within a residential apartment environment, addressing operational challenges in real time, and ensuring a consistently high standard of guest and resident experience.

Key Responsibilities

Operational Oversight

 • Oversee day-to-day operations across front desk, security, housekeeping, and maintenance teams during assigned shifts

 • Ensure all operational areas function efficiently and in accordance with established hospitality standards and procedures

 • Serve as the senior operational authority on duty in the absence of senior management

Team Supervision & Coordination

 • Supervise and support front desk and on-duty operational staff

 • Assign tasks, monitor performance, and ensure staff adherence to standards and schedules

 • Coordinate effectively with external vendors and service providers when required

Resident & Guest Relations

 • Handle escalated resident and guest concerns professionally and decisively

 • Ensure timely resolution of issues while maintaining a calm and service-oriented approach

 • Proactively monitor resident satisfaction and service quality

Reporting & Administration

 • Prepare shift reports, incident reports, and handover notes

 • Track operational issues and ensure proper follow-up and closure

 • Maintain accurate records of incidents, complaints, and resolutions

Standards, Safety & Compliance

 • Enforce operational, security, and safety procedures at all times

 • Ensure staff compliance with company policies and conduct standards

 • Respond appropriately to emergencies, incidents, or irregular situations

Requirements & Qualifications

 • 3 to 5 Years Proven experience in a supervisory role within hospitality, real estate management, or facilities operations in hoteling

 • Strong leadership, communication, and decision-making skills

 • Ability to manage teams and resolve issues under pressure

 • Professional appearance and strong interpersonal skills

 • High level of organization, reliability, and attention to detail

 • Basic to intermediate computer skills for reporting and coordination

Preferred Attributes

 • Experience in luxury residential (hotel based apartments), serviced apartments, or hotels

 • Strong conflict-resolution and problem-solving skills

 • Ability to work rotating shifts, including nights, weekends, and public holidays

What We Offer

•  Competitive salary and benefits
•  Opportunity to gain hands-on experience in the Hospitality industry
•  Professional growth and career development
•  Supportive and professional work environment

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