Or your alerts
H
1 month ago

Job Summary

We’re looking for customer support superstars to join our team as a Customer Success/Support Specialist. This role isn’t just about ticking off tickets and answering emails quickly, this is about truly delivering “WOW” levels of service to our global customers.

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 3 years

Job Description/Requirements

What you will do:

  • Providing our users with an outstanding customer experience - it’s part of our mission to make Lensa users feel happy whilst using our apps
  • Communicate with users via email and Zendesk (no calls)
  • Identify customer needs and help customers use specific features
  • Identify cases that need to be escalated and escalate effectively
  • Take the extra mile to engage customers
  • Inform customers about new features and functionalities
  • Share feature requests and effective workarounds with team members
  • Provide feedback on the efficiency of the customer service process
  • Attend daily and weekly team meetings to identify, discuss, and solve any ongoing projects, process improvement ideas, product features, etc.


Tools that we use:

  • Zendesk and Appfolow
  • App Store and Google Play
  • Jira, Slack and Notion


What we expect from you (must have):

  • Proven customer-facing/support experience in mobile app support
  • Excellent command of the English language
  • Clear communicator with excellent written, verbal and listening skills.
  • Ability to collaborate cross-functionally to understand customer requirements and translate them to effective feedback for product team
  • Ability to break down complex problems, offer well thought-out recommendations and push problems to resolution
  • Proactive approach and commitment to personal growth
  • Eagerness to excel in user support
  • European time zone is preferable (GMT+2+3)

Important Safety Tips

  • Do not make any payment without confirming with the Jobberman Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
Report Job

Share Job Post

Lorem ipsum dolor (Location) Lorem ipsum GHS Confidential

Job Function : Lorem ipsum

1 year ago

Lorem ipsum dolor (Location) Lorem ipsum GHS Confidential

Job Function : Lorem ipsum

1 year ago

Lorem ipsum dolor (Location) Lorem ipsum GHS Confidential

Job Function : Lorem ipsum

1 year ago

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

This action will pause all job alerts. Are you sure?

Cancel Proceed
Report Job
Please fill out the form below and let us know more.
Share Job Via Sms

Preview CV