Customer Service and Administrative Executive
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Job summary
The Customer Service and Administrative Executive is responsible for delivering exceptional customer service while providing efficient administrative support to ensure the smooth day-to-day operations of the organization. The role involves responding to customer inquiries, resolving complaints, maintaining accurate records, coordinating office activities.
Min Qualification:
Degree
Experience Level:
No Experience
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Ghana
Job descriptions & requirements
Responsibilities:
Customer Service:
- Handle customer inquiries, complaints, and requests promptly through phone, email, social media or in-person.
- Maintain strong relationships with customers by providing accurate information and solutions.
- Record and track customer feedback to ensure continuous service improvement.
- Follow up with customers to ensure satisfaction and resolve outstanding issues.
Administrative Duties:
- Manage office correspondence including emails, phone calls, and official documents.
- Organize and maintain filing systems (digital and physical) for easy retrieval of records.
- Assist in preparing reports and other office documentation.
- Coordinate schedules, appointments, and meetings for customers and staff.
- Maintain office supplies inventory and liaise with vendors as required.
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