Customer Care Specialist

Safety Wing

Customer Service & Support

Advertising, Media & Communications GHS Confidential

2 months ago

Job Summary

SafetyWing (YC W18) is seeking a Customer Care Specialist interested in building a global safety net with us. We are looking for a Customer Care Specialist (part-time, up to 20 hours /week with the option of going full-time) to join our fully remote team. We love to be helpful and guide our customers with any problem, big or small.

Minimum Qualification: Degree
Experience Level: Entry level
Experience Length: 2 years

Job Description/Requirements

Responsibilities:

Answer customer questions via live chat, email and phone support
Proactively look at how to improve the customer experience

Requirements

Excellent English language skills (written and spoken)
The ability to work independently and to be a problem solver
Weekend availability (we have shifts)
Extra shine if you have experience with insurance, customer service or healthcare.

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