Customer Care Officer

Mission Manage incoming customer communications via phone, email, and face-to-face interactions, delivering accurate and timely information about our products and services. Efficiently resolve customer complaints and concerns ensuring satisfaction and maintaining goodwill. Maintain up-to-date knowledge of Epiroc's mining equipment to provide expert assistance. Build and nurture long-term customer relationships aimed at loyalty and retention, conducting follow-ups to address ongoing needs. Collaborate with service and sales teams to schedule appointments and track service requests, ensuring seamless customer experiences. Gather and analyze feedback to identify improvement opportunities, presenting actionable insights to management and supporting implementation of enhancements. Keep accurate records of all customer interactions and prepare regular performance reports using CRM tools and software such as BPCS, M3, and Microsoft Office Suite. Adhere to all company policies, ethical standards, and health and safety regulations while ensuring best practices in service delivery.

Your Profile:

Bachelor’s degree in business administration, Marketing, Communications, or a related discipline. Fluent English communication skills are essential; proficiency in French is highly valued. Strong interpersonal and communication capabilities to engage effectively with diverse customers and internal teams. Excellent problem-solving and conflict resolution skills to manage complex situations with professionalism. Proficiency in CRM software alongside BPCS and M3 systems, as well as Microsoft Office applications. Effective multitasking and time management aptitude to handle multiple priorities simultaneously. Willingness to undertake local travel regularly and occasional regional travel to meet client needs and foster relationships.

Location and other info:

Location: Obuasi, Ghana Reporting to: Customer Care Manager

Why Epiroc?

At Epiroc, we are passionate about enabling sustainable growth and development - not only for our business but also for our people and products. By joining our vibrant team, you will engage in a role that offers significant opportunities to contribute to the mining industry while advancing your career within a supportive and inclusive workplace. We value diversity and are committed to building gender-balanced teams as part of our core strategy centered on Inclusion and Diversity.

Bring your skills, enthusiasm, and commitment to customer excellence to Epiroc Equipment Ghana Ltd. and be part of a future-focused organization dedicated to making a real impact in the mining and rock excavation sector.

Application and contact information:

Last Date to Apply: th of July 6

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.