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1 month ago

Job Summary

Pumpkin is looking for a friendly and empathetic Customer Care Advocate to deliver exceptional service and create a positive and memorable experience for our customers. In this role, you will help pet parents understand how to protect their furry companions with our insurance and non-insurance products.

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 3 years

Job Description/Requirements

What You'll Do:
  • Go above and beyond to provide exceptional service and positively impact the pet parent experience through various communication channels (phone, chat, text, etc.)
  • Educate customers to help them understand the benefits of our insurance and non-insurance products.
  • Expand coverage and enhance protection, making it easier for families to get the best, most advanced veterinary care for their dogs and cats.
  • Optimize performance tracking and management through use of ticketing software, back office systems, and digital tools.
  • Maintain data integrity through accurate and meticulous data entry, ensuring reliable information management and effective decision-making.
  • Develop a thorough understanding of company policies and guidelines, guaranteeing policies are compliant.
  • Perform other duties as assigned.

What We're Looking For:
  • Prior experience in a customer service role, preferably in a high volume call center or veterinary clinic.
  • Proven ability to build and strengthen customer relationships using effective communication, keen listening skills and empathy.
  • Strong experience navigating multiple platforms to provide a complete and integrated response to the customer’s inquiry.
  • Proficiency with productivity and task management tools like MS Office and G-Suite.
  • In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc).
  • Roll-up-your-sleeves mentality and a proactive approach to problem-solving.
  • Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively.
  • An entrepreneurial mindset, a genuine passion for pets, and excitement to work in a start-up environment.

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