Credit Officer
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Job summary
The Credit Officer will be responsible for assessing loan applications, disbursing loans in line with company policies, monitoring repayments, and ensuring the successful recovery of outstanding loans. The successful candidate will maintain strong relationships with borrowers, follow up on overdue payments, and help minimize loan defaults while supporting the company’s lending and recovery objectives.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Ghana
Job descriptions & requirements
Key Responsibilities:
- Review loan applications, assess applicants’ creditworthiness, and recommend suitable loan amounts based on established policies.
- Ensure loans are disbursed only after all required documentation and approval procedures have been completed.
- Monitor loan accounts and repayment schedules to ensure customers make payments on time.
- Contact borrowers through calls, messages, and field visits to remind them of upcoming and overdue repayments.
- Follow up consistently on outstanding loans and implement appropriate recovery strategies.
- Negotiate reasonable repayment arrangements with defaulting customers in line with company policies.
- Conduct field visits to verify borrowers’ businesses, addresses, and other relevant information.
- Maintain accurate records of loan disbursements, repayments, arrears, and recovery activities.
- Identify early warning signs of potential loan defaults and report them to management.
- Prepare regular reports on loan performance, overdue accounts, recovery rates, and portfolio quality.
- Build and maintain positive relationships with customers while ensuring repayment obligations are met.
- Educate borrowers on loan terms, repayment schedules, and the consequences of default.
- Ensure all recovery activities are conducted professionally, ethically, and in accordance with company policies and applicable regulations.
- Collaborate with other team members to improve loan recovery rates and reduce credit risks.
- Meet assigned loan recovery targets and contribute to the overall performance of the credit department.
Requirements and Qualifications:
- Minimum of an HND or Bachelor’s degree in Banking and Finance, Accounting, Business Administration, Economics, or a related field.
- Previous experience in credit management, loan recovery, microfinance, or debt collection is an advantage.
- Strong negotiation, communication, and customer relationship management skills.
- Good numerical, analytical, and problem-solving abilities.
- Ability to conduct field visits and follow up with borrowers when necessary.
- Proficiency in Microsoft Office and loan management systems.
- High level of integrity, professionalism, attention to detail, and accountability.
- Ability to work independently, meet targets, and perform under pressure.
Key Performance Indicators (KPIs):
- Loan repayment and recovery rate.
- Reduction in overdue loans and loan defaults.
- Number of delinquent accounts successfully resolved.
- Accuracy and completeness of loan records.
- Timeliness of repayment follow-ups and reporting.
- Achievement of assigned recovery targets.
Benefits: Transport allowance.
Location: Accra
Salary: GHS 1000-2000
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