Country Manager

Key Responsibilities:

Sales & Business Development

• Lead the Ghana sales and relationship management teams to drive new business, renewals, and customer satisfaction.
• Develop and execute country-specific sales strategies aligned with regional and global goals.
• Maximize wallet share and revenue growth across financial institutions and strategic accounts.
• Maintain a robust and accurate sales pipeline, ensuring timely forecasting and reporting.

P&L and Financial Management

• Own and manage the customer commercial P&Ls, ensuring sustainable profitability and cost control.
• Develop annual operating plans, budgets, and performance targets.
• Monitor financial performance and implement corrective actions as needed.

Customer & Stakeholder Engagement

• Build and maintain strong relationships with key financial institutions, including C-suite stakeholders.
• Lead strategic negotiations and oversee execution of commercial agreements.
• Represent in industry forums, customer events, and regulatory engagements.

Regulatory & Compliance Oversight

• Engage with government and regulatory authorities to ensure compliance with local laws and industry standards.
• Ensure all business activities adhere to company policies and governance frameworks.

Team Leadership & Talent Development

• Collaborating with a high-performing local team, including recruitment, goal setting, coaching, and performance reviews.
• Foster a culture of accountability, innovation, and customer-centricity.

Market Intelligence & Strategy

• Maintain a deep understanding of the Banking industry in Ghana, including competitor activity and market trends.
• Provide insights and recommendations to regional leadership to inform strategic decisions.
• Lead recurring business reviews with regional and global stakeholders.

Operational Excellence

• Ensure efficient execution of sales operations, customer onboarding, and service delivery.
• Develop and analyse performance dashboards, including financial statements, sales reports, and operational KPIs.

Supervisory Responsibilities:

• Direct oversight of financial institution sales and relationship management functions in Ghana.
• Leadership of cross-functional collaboration with Corporate, Marketing, and Product teams.

Qualifications & Experience:

• Minimum of 10 years’ experience in the financial services or banking sector, with a strong background in business leadership, sales growth, and customer engagement.
• Experience in the Banking ATM or payments industry is highly preferred.
• Proven track record of managing P&L and delivering sustained business growth.
• Bachelor’s degree in Business, Finance, or a related field (Master’s degree is a plus).
• Strong strategic and operational thinking capabilities.
• Excellent interpersonal and communication skills, including experience presenting to senior stakeholders.
• Ability to manage complex, multi-functional sales cycles and partner effectively with global teams.
• Demonstrated experience in leading and developing high-performing teams.

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