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2 months ago

Job Summary

Join a close knit group of Support Specialists who are crushing it in our industry's space. The Consumer Support Specialist answers / follows up on inbound calls, chats, and emails from Keeper Security’s Consumer customers to provide a high level of service, ensure customers understand product features and benefits, and also provide accurate product and service information.

  • Minimum Qualification : Degree
  • Experience Level : Entry level
  • Experience Length : 1 year

Job Description/Requirements

You're a top candidate if you:

  • Effectively resolve user inquiries via phone, email, chat and screen sharing in an accurate and timely manner
  • Recognize, document, and alert management of trends in customer calls, chats or emails
  • Are passionate about proactively identifying product improvements, identifying and reproducing bugs and escalating to management
  • Love applying a positive and professional attitude and image for all internal and external customers
  • Can maintain quality in a fast-paced environment
  • Want to uphold company policy and procedures
  • Excel at maintaining confidentiality
  • Follow outlined procedures as they pertain to support team guidelines
  • Are comfortable performing other functions as assigned by management

Requirements

  • Associate Degree or equivalent work experience
  • Must have at least one-year experience in customer support
  • Hands-on Proficiency in Microsoft Office Suite and GSuite
  • Proficiency working with Smartphones, Tablets and Computers - with Mac, Android and Windows operating systems.
  • Must have strong keyboarding skills - i.e. 40+ wpm
  • Must be polite, organized, punctual and detail oriented
  • Excellent in-person, phone and written customer communication skills
  • Proven experience succeeding in a high volume work environment
  • Ability to manage time effectively and work independently
  • A self-motivated, curious learner and a team player

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