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1 month ago

Job Summary

The Credit department at Revolut is anything but ordinary. They design, develop, and launch credit products across the globe

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description/Requirements

What you’ll be doing:

  • Leading the build of compliant and effective debt collections process
  • Ensuring the Revolut collections process is efficient and compliant with all applicable laws and regulations
  • Owning and managing the end-to-end debt collections process for retail credit portfolios
  • Optimising in-house and outsourced collection capability with best-in-class contact and cure rates by using the latest technology, analytics, and strategic payment programs
  • Documenting policies, processes, and procedures for debt collection and recoveries
  • Developing, managing, and refining collection strategies to optimise recoveries
  • Continuously improving collection processes, metrics, and tools
  • Effectively selecting and overseeing debt collection agencies (DCAs) to ensure SLA adherence



What you'll need:

  • 4+ years experience in debt collection and recoveries in a retail bank, FinTech, or DCA
  • Experience in creating and documenting collections processes
  • A great understanding of debt portfolio management, debt sales, and debt restructuring
  • Good knowledge of credit products
  • Knowledge of local debt collection laws and regulations
  • Performance and relationship management skills with 3rd party service providers
  • A highly analytical mindset with excellent problem-solving skills
  • Curiosity and drive to identify and implement improvements to automate wherever possible

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