Client Experience Executive

CLIENT EXPERIENCE EXECUTIVE

JOB DESCRIPTION

Location: Accra

Industry: Retail/Hospitality

Benefits: Lunch & Private medical insurance

Our client is a fast-growing lifestyle and retail business within the retail and service industry, known for its commitment to quality, operational excellence, and customer satisfaction.

Scope

The Client Experience Executive will primarily be responsible for managing all customer-facing communication channels, converting enquiries into sales, delivering a seamless, high-quality customer experience, and maintaining accurate customer records.

Key Responsibilities

• Manage and respond to customer enquiries across WhatsApp, email, phone, and social media platforms in a timely and professional manner
  
• Ensure accurate capture and management of customer and order data across all platforms
  
• Follow up on enquiries, and pending payments to drive conversion.
  
• Coordinate quotations and internal communication to ensure seamless processing and fulfillment of customer orders
  
• Track and manage daily enquiries, sales, and client interactions with high accuracy.
  
• Prepare and submit daily reports highlighting enquiries, sales, and key issues to management.
  
• Support customers in making purchase decisions through tailored product recommendations and upselling.
  
• Guide customers through the purchase journey by recommending suitable products, collections and custom options
  
• Maintain and leverage client data (preferences, key dates, repeat clients) to deliver a personalized experience.
  
• Ensure all communication reflects the brand’s tone, quality and service standards.
  
• Support communication across all business units.
  

Requirements

Requirements

• A Bachelor’s degree in Business Administration, Communications, or any related field.
  
• Minimum of 2 years work experience in customer service, sales, client relations, or a similar role.
  
• Experience in retail, hospitality, or customer-focused environments is an advantage.
  
• Experience managing multiple communication channels such as WhatsApp, email, and social media platforms.
  
• Ability to upsell and influence customer purchase decisions.
  
• Excellent verbal and written communication skills.
  
• Strong attention to detail and organizational skills
  
• Ability to work in a fast-paced, high-volume environment
  
• Proficient in the use of MS Office and CRM/ POS systems.
  

Competencies

Customer-Oriented, Confident Communicator, Persuasive, Detail-Oriented, Analytical, Problem-Solving.

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