Client Executive - Health & Benefits

As a Client Executive, you will contribute to the management and growth of a portfolio of clients ensuring that their Health & Benefits needs are identified and met. The role will also provide support to the Head of Health & Benefits when required. Key areas of accountability will include all aspects of client servicing, including preparation of client documentation, assistance with claims management and client database management.

The Role

Prepare client documentation such as invoice documents, renewal questionnaires, quote slips, client manuals

Provide support to Senior Brokers in managing larger clients’ insurance, risk management and programs, ensuring the delivery of high-quality services

Develop and maintain relationships with insurers, clients and other key stakeholders (internal and external), representing Willis Towers Watson in a professional manner

Maintain comprehensive client data on Willis Towers Watson systems, facilities and databases

Compare renewal terms with the previous year and advise broker of any changes

Work in conjunction with the offshore Operations Support team (Mumbai) to ensure the preparation and delivery of documentation

Respond to client claims enquiries and provide advice on the claims process

Liaise with insurance assessors as required

Manage workflow and diary systems, ensuring agreed claims standards are achieved and timely settlement of claims

Maintain the claims database ensuring timely updating of all information

Contribute to the overall achievement of new business targets on an annual basis