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1 month ago

Job Summary

As an Account Manager, you will be pivotal in managing and nurturing relationships with our key nonprofit clients. You will collaborate closely with our Sales, Marketing, and Customer Success teams to ensure that our nonprofit clients maximize the value they receive from our products.

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 4 years

Job Description/Requirements

Responsibilities:

  • Client Relationship Management: Manage and retain major accounts, building long-term relationships to ensure client satisfaction. Develop strong relationships with top nonprofit clients, understanding their mission, market position, and fundraising goals.
  • Product Evangelism and Optimization: Advocate for and optimize our product to increase client revenue and utilization. Provide insights and best practices on implementation, UX, and marketing to clients.
  • Proactive Account Management: Develop systems to manage a large number of accounts proactively and efficiently. Use sound business judgment to prioritize accounts and efficiently allocate resources.
  • Revenue Optimization: Use data analysis to develop and implement strategies to optimize revenue. Make educated recommendations to help clients fundraise more effectively.
  • Support and Issue Resolution: Provide support via email, phone, and Zoom to resolve client issues and answer questions.
  • Cross-Functional Collaboration: Work closely with team members to resolve issues and ensure the highest quality of service. Communicate effectively with Managers/Executives to build processes and workflows for efficiency.
  • Record Keeping: Record and track all customer interactions in HubSpot.


Qualifications & Experience:

  • Nonprofit Experience: 5+ years of experience serving a nonprofit as a volunteer, board member, or employee. You need to understand how nonprofits function and the critical role they play in society.
  • B2B SaaS Experience: 5+ years of experience in B2B SaaS business model. Capable of making expert recommendations of our product to support the technical aspects of fundraising.
  • Customer-Facing Experience: Proven experience in account management, sales, customer success, or support roles.
  • System Proficiency: Comfortable with data analysis, spreadsheets, and CRMs (HubSpot, Salesforce, etc.). Ability to learn and use various systems to understand client needs before engagement.
  • Communication Skills: Excellent written and verbal communication skills. Comfortable with initiating conversations, accepting rejection, and continuous follow-up.
  • Organizational Skills: Ability to work independently with strong organizational skills and attention to detail.
  • Compassion: Must be compassionate towards nonprofits, understanding their challenges, and showing empathy in interactions.


Bonus:

  • Familiarity with CSS, Google Analytics, Adsense, and Pixel Tracking is a plus but not required.
  • Bachelor’s degree
  • Preference given to Veterans 
  • Preference if you served in the Peace Corps/AmeriCorp
  • Preference if you were a Boy Scout/Girl Scout

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