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VP of Operations - AI Training

Invisible

Customer Service & Support

IT & Telecoms Confidential
1 month ago

Job Summary

The VP of Operations (AI Training) will be responsible for leading and managing the overall operations of the company’s AI Training services. This includes developing and implementing strategies to increase efficiency, scalability and customer satisfaction, as well as leading and managing the operations team and working closely with other departments to ensure a seamless delivery experience for customers.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 10 years

Job Description/Requirements

The three core pillars of your responsibilities will be:

  • Operations Management: indirectly managing a team of hundreds of AI trainers and directly managing a team of several Operations Managers and Operations Analysts as they manage the production of high-quality work on nuanced AI training processes.
  • Client Management: partnering with researchers and managers at our clients’ companies at both the strategic and tactical levels, working with them to define their needs, map their processes, and ensure our work is achieving their goals.
  • Systems Thinking: constantly iterating on the design of our processes, applying to both external AI training processes that we run for our clients as well as internal management systems that help you manage your team more efficiently and effectively. Whilst some process innovations will not require new technology, others will. You will partner with product managers on Invisible’s technologies team to be able to create new technologies.

 Who we want

Additional qualifications that are not required but would be desired are:

  • Worked in a company that is currently within the AI innovation boom.  This includes AI research tech firms (e.g. OpenAI, Google, Amazon, Anthropic, etc) or within AI services or AI training services firms (e.g. ScaleAI, Labelbox, Turing, etc). You would need to demonstrate a strong understanding of the space if they don’t have this experience
  • Have a vision for the AI space and AI training within it — this will be far from perfect (and perfect is impossible) but what’s important is that thinking has been put towards it.
  • Experience managing an organization of at least 50+ people (though 200+ would be preferred).
  • Been in client-facing roles in a consulting or strategic partnership capacity.
  • Big plus if you have a technical background or a recent (<10 years old) major in ML/CS at a university.

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