Vendor Specialist - Insurance

What you’ll be doing:

• Driving operational excellence across the global BPO network and partnering with internal clients to positively impact customer experience
• Daily, weekly, monthly, and quarterly operational data review and KPI management
• Assuring delivery of customer satisfaction inline with quality and efficiency parameters 
• Helping to identify, build, and implement processes and standards for delivery through the global network
• Demonstrating excellent business analytics to perform root cause analysis
• Leading through partnership and collaboration in leveraging resources to improve implementations, training, quality, and performance management
• Reporting on metrics and preparing detailed reports
• Helping our partner BPOs succeed through prompt issue resolution

What you'll need:

• 1+ year of vendor or client management experience with track of success
• Fluency in English
• A bachelor’s degree or equivalent work experience
• Excellent technical and analytical aptitude
• Excellent communication, reading comprehension, and writing skills
• Self-motivation and the ability to work in a fast-paced, evolving environment
• Excellent skills in Google Spreadsheets or equivalent
• The ability to handle multiple priorities and meet deadlines in stressful situations
• Readiness for some international travels