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Vendor Specialist - Insurance


Customer Service & Support

IT & Telecoms Confidential
3 weeks ago

Job Summary

We’re looking for a successful Vendor Specialist Someone who will take our partner delivery network for outsourced business related to insurance to the next level. The mission is to collaborate with our global partners and internal clients to invent the best solutions. To build strong relationships with our portfolio of providers. To take the responsibility for the commercial performance of each account

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 1 year

Job Description/Requirements

What you’ll be doing:

  • Driving operational excellence across the global BPO network and partnering with internal clients to positively impact customer experience
  • Daily, weekly, monthly, and quarterly operational data review and KPI management
  • Assuring delivery of customer satisfaction inline with quality and efficiency parameters 
  • Helping to identify, build, and implement processes and standards for delivery through the global network
  • Demonstrating excellent business analytics to perform root cause analysis
  • Leading through partnership and collaboration in leveraging resources to improve implementations, training, quality, and performance management
  • Reporting on metrics and preparing detailed reports
  • Helping our partner BPOs succeed through prompt issue resolution

What you'll need:

  • 1+ year of vendor or client management experience with track of success
  • Fluency in English
  • A bachelor’s degree or equivalent work experience
  • Excellent technical and analytical aptitude
  • Excellent communication, reading comprehension, and writing skills
  • Self-motivation and the ability to work in a fast-paced, evolving environment
  • Excellent skills in Google Spreadsheets or equivalent
  • The ability to handle multiple priorities and meet deadlines in stressful situations
  • Readiness for some international travels

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