Tour Operations Officer
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Job summary
A growing travel and tour company with an international reach is expanding into bigger markets and strengthening its tour operations. We are seeking a proactive, organised and customer-focused Tour Operations Officer to coordinate memorable travel experiences and ensure the smooth delivery of our tour services. To plan, coordinate and execute tour packages and travel experiences by managing itineraries, supplier relationships, reservations, logistics and customer requirements while ensuring service quality, operational efficiency and customer satisfaction.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Ghana
Job descriptions & requirements
Key Responsibilities
- Plan, coordinate and manage tour packages, excursions and travel itineraries based on customer requirements.
- Research destinations, attractions, accommodation options and activities to support the development of competitive tour packages.
- Obtain and compare quotations from hotels, transport providers, tour guides, attractions and other service providers.
- Coordinate hotel bookings, transportation, tour guides, entrance tickets and other tour-related arrangements.
- Prepare detailed tour itineraries, schedules, costing sheets and operational plans.
- Coordinate with suppliers to confirm bookings, availability, rates and service delivery arrangements.
- Monitor tour activities to ensure compliance with approved itineraries, schedules and customer expectations.
- Work closely with the Sales and Reservations teams to convert enquiries into confirmed bookings and deliver agreed services.
- Prepare periodic reports on tour activities, bookings, operational challenges, supplier performance and customer satisfaction.
Qualifications and Experience
- A bachelors degree, HND or relevant qualification in Tourism, Hospitality Management, Travel Operations, Business Administration or a related field.
- At least 3–5 years of experience in tour operations, travel coordination, hospitality or a related service environment.
- Knowledge of tour planning, itinerary development, travel logistics and supplier coordination.
- Experience obtaining quotations, comparing costs and coordinating travel-related services.
- Strong customer service, communication, negotiation and organizational skills.
- Good administrative, numerical and record-keeping abilities.
- Proficiency in Microsoft Office and other relevant digital tools.
- Flexibility to work outside standard hours when required and travel for operational assignments.
Key Competencies
- Tour planning and coordination
- Attention to detail and time management
- Customer service and relationship management
- Supplier negotiation and coordination
- Problem-solving and adaptability
- Teamwork and cross-functional collaboration
- Ability to manage multiple assignments under pressure
Location: Accra
Salary: Attractive
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