Tiktok Live Producer

About TAAC Group

TAAC Group is a multi-brand holding company operating at the intersection of art, culture, and commerce. Our flagship brand, Smart Art, is the world's leading Black art retail brand. We serve customers globally through our direct-to-consumer channels and major retail partners, including TJX (HomeGoods, HomeSense, Marshalls, TK Maxx, and Winners).

About the Role

We are hiring a TikTok Live Producer to run backend operations during live sales. You will keep the live running smoothly: moderating chat, managing the product queue, tracking orders, and flagging issues to the host in real time.

Key Responsibilities

• Moderate live chat during TikTok Shop live sessions, responding to customer questions and removing spam or inappropriate comments
• Manage the product/item queue during the live, pinning, and switching of items as directed
• Track sales, orders, and inventory call-outs in real time
• Monitor stream health (audio, video, and connectivity) and alert the host to technical issues
• Coordinate with the host to feed prompts, answer FAQs, or flag high-value customer questions
• Log recurring customer questions or issues for post-live reporting
• Support pre-live setup (product list, pricing, promo codes) and post-live wrap-up (sales summary)

Requirements

• Familiarity with TikTok Shop / TikTok Live and how live commerce sales work is a plus
• Comfortable multitasking across chat, dashboard, and communication tools simultaneously
• Strong attention to detail and fast typing/reading speed
• Good people management skills required
• Available to work during night hours (8pm-5am GMT)
• Prior experience moderating livestreams, community management, or e-commerce support is a plus
• This is an on-site role

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