Ticketing Supervisor

Company Description Travel People Limited, operating as Travel People Ghana, is a travel services company founded by partners with over ten years of industry experience. The organization is committed to making travel seamless for clients by offering reliable, high-quality services that encourage repeat business and referrals. Guided by core values of Respect, Attention to detail, Trust, and Evolve (RATE), the company focuses on creating smooth, stress-free travel experiences. Travel People Limited positions travel agents as key facilitators who ensure clients can access a wide range of travel and related services efficiently.
Role Description The Ticketing Supervisor is a full-time, on-site role based in Accra, responsible for overseeing day-to-day ticketing operations and ensuring efficient, accurate service delivery. This role includes supervising ticketing staff, managing flight and travel reservations, monitoring queues and booking systems, and resolving complex ticketing issues. The Ticketing Supervisor will coordinate with airlines and other service providers, ensure adherence to company policies and industry regulations, and maintain high standards of customer service. The role also involves tracking sales performance, preparing operational reports, supporting promotional activities, and contributing to process improvements to enhance client satisfaction and operational efficiency.
Qualifications

• Strong Communication skills, including clear verbal and written interaction with clients, team members, and service partners.
• Excellent Customer Service skills, with the ability to handle inquiries, complaints, and complex travel requests professionally.
• Sales skills, including the ability to promote travel products, upsell services, and meet revenue targets.
• Reservations skills, with hands-on experience using booking and ticketing systems (e.g., GDS platforms) and managing travel itineraries.
• Event Planning skills to support travel-related events, group bookings, and corporate travel arrangements where required.
• Prior experience in airline ticketing, travel agency operations, or tourism is highly beneficial.
• Strong organizational and problem-solving abilities, with attention to detail and accuracy in ticketing and documentation.
• Leadership experience managing or supervising a team in a customer-facing environment is an advantage.
• Proficiency with standard office software and digital tools; familiarity with travel industry systems is preferred.
• Relevant diploma or degree in Travel and Tourism, Hospitality Management, Business, or a related field is desirable.

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