We are looking to hire an experienced, customer-oriented telesales executive to utilize inbound and outbound telephone calls to achieve sales targets. The telesales executive’s responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints.
- Minimum Qualification: HND
- Experience Level: Mid level
- Experience Length: 1 year
- Acquire new customers and retain existing customers
- Data management.
- Managing inbound and outbound SMSs.
- Contact potential or existing customers via telephone, email and new media to sell our products/services.
- Achieve daily/weekly/Monthly sales targets.
- Build a pipeline of leads through the sales process and maintain a consistent flow of closed sales.
- Maintain call centre database by entering relevant and accurate information
- Following up with clients who have completed a loan transaction to express appreciation.
- Generate reports on daily activities.
Qualification and Requirements:
- A Bachelors’ Degree or HND or its equivalent in any field
- Excellent knowledge of IT systems including call center solutions, Microsoft office and e-mail.
- Required language proficiency, English language and at least one local language
- Knowledge of customer service principles and practices
- 1-year experience within a Call center environment with targeted sales
- Good data entry and typing skills
Skills / Attributes:
- Analytical and problem solving skills
- Good customer service skills;
- Good listening skills
- Hard working with high energy levels
- Willingness to learn
- Ability to adapt quickly to constant changes
- Adhere to discipline and routine
- Good selling skills
- Excellent communication skills (written and oral) and excellent telephone manners
- Neat and organized person.
Kindly Note: Any interested applicants should forward their CV to email@example.com
Employment Type: Full Time
Salary Range: Attractive
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