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2 weeks ago

Job Summary

Someone who understands what it takes to motivate and lead a team. Someone to develop a firm foundation for our operations and innovate on ways to scale it quickly and effortlessly. If you’re ready to stop providing a service and join us in delivering WOW to our customers instead, let’s get in touch

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 10 years

Job Description/Requirements

What you’ll be doing:

  • Managing a team of 10–15 Complaints Specialists
  • Managing the daily performance of employees, ensuring adherence to SLA expectations (e.g. productivity and quality)
  • Conducting regular one-to-ones, team meetings, and performance reviews
  • Challenging processes and procedure in the context of continuous improvement
  • Raising awareness of unusual trends in performance, team, attitude, and other management parameters
  • Seeking to go above and beyond the role by taking ownership of difficult problems, resolving ongoing issues, and being a leader in the workplace


What you'll need:

  • Fluency in English with excellent communication skills
  • Experience in people management experience to ensure the team is working effectively together
  • The ability to work well under pressure, manage multiple projects at once, and meet tight deadlines
  • The ability to communicate positively, effectively, and efficiently with members of various internal teams, outside counsel, and regulators
  • To be data-driven with the ability to work with dashboards
  • Great numeracy and IT skills

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