R
2 months ago
Job Summary
Someone who understands what it takes to motivate and lead a team. Someone to develop a firm foundation for our operations and innovate on ways to scale it quickly and effortlessly. If you’re ready to stop providing a service and join us in delivering WOW to our customers instead, let’s get in touch
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 10 years
Job Description/Requirements
What you’ll be doing:
- Managing a team of 10–15 Complaints Specialists
- Managing the daily performance of employees, ensuring adherence to SLA expectations (e.g. productivity and quality)
- Conducting regular one-to-ones, team meetings, and performance reviews
- Challenging processes and procedure in the context of continuous improvement
- Raising awareness of unusual trends in performance, team, attitude, and other management parameters
- Seeking to go above and beyond the role by taking ownership of difficult problems, resolving ongoing issues, and being a leader in the workplace
What you'll need:
- Fluency in English with excellent communication skills
- Experience in people management experience to ensure the team is working effectively together
- The ability to work well under pressure, manage multiple projects at once, and meet tight deadlines
- The ability to communicate positively, effectively, and efficiently with members of various internal teams, outside counsel, and regulators
- To be data-driven with the ability to work with dashboards
- Great numeracy and IT skills
Important Safety Tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
