Service Owner

Join our Team
About This Opportunity
At Mobile Financial Services, we enable financial inclusion—leveraging technology to create real impact at scale. Our systems support millions of daily transactions including payments, transfers, savings, and lending services.
We are looking for a Service Owner who will act as the key interface between the customer and Ericsson delivery organization, ensuring service excellence, stability, and continuous improvement. This role works closely with SDU, MSCOO, Service Architecture, Reliability, and Improvement teams.
What You Will Do

• Act as the primary customer interface for the assigned service
• Own end-to-end service lifecycle management
• Ensure collaboration with SDU, MSCOO, Architecture and Reliability teams
  

Service Governance & Delivery

• Own service governance and performance
• Ensure SLA/KPI adherence
• Drive program and demand management
• Align delivery with customer business objectives
  

Incident & Change Management

• Act as primary interface during incidents and changes
• Ensure correct severity classification and SLA compliance
• Ensure proper change handover governance
  

Service Design & Transformation

• Lead planning and design of new or updated services
• Drive automation and efficiency improvements
• Apply AI/ML and analytics in service optimization
  

Customer & Stakeholder Management

• Maintain deep understanding of customer, contract and service
• Build strong stakeholder relationships
• Provide service reviews and insights
  

You will bring

• Experience in Managed Services / Service Delivery
• Strong ITIL knowledge
• Customer-facing service ownership experience
• Understanding of AI/ML and automation in operations
• Strong stakeholder management skills
• Problem-solving and continuous improvement mindset
• Excellent communication skills
  

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Ghana (GH) || Accra
Req ID: 786443
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