Service Engineer

Title: Service Engineer (International Candidates Encouraged to Apply)

About Mantrac

Mantrac is one of the world’s leading Caterpillar dealers. We operate in 11 countries across Africa and the Middle East, with two offshore entities in the UK and China.

Our global network means we play a key role in providing world-class equipment, power solutions, and support for industries ranging from construction to mining, agriculture, and oil and gas as well as many others.

Our mission is to empower our customers to build and sustain growth in their communities with confidence and reliability. Whether they’re in Egypt, Kenya, Liberia, or elsewhere, we work together as a team to strive for excellence in all that we do.

Role Overview:

The Service Engineer provides technical support and hands-on training to local engineers. This role involves troubleshooting, conducting repairs, leading teams in major reworks, and ensuring all work adheres to Caterpillar and Mantrac standards. Additionally, the Expatriate Engineer plays a key role in warranty assessments, customer support, and new machine assembly projects.

Location: Ghana, Africa (Relocation Support Available for International Candidates)

Key Responsibilities:

• Provide hands-on technical support and training for local engineers.
• Troubleshoot and repair Caterpillar equipment on customer sites and in workshops.
• Deliver detailed technical reports and failure analyses.
• Ensure all repairs follow Caterpillar procedures and standards.
• Lead and supervise teams for major repairs, rebuilds, and machine assembly projects.
• Ensure compliance with safety standards, including the use of LOTO equipment.
• Conduct inspections using Cat Inspect after job completion.
• Oversee warranty claims, establish root causes of failures, and ensure repairs are correctly executed.
• Plan and manage new machine assemblies, including coordinating logistics and non-Cat items.
• Work closely with service management, product support teams, and customers to ensure service excellence.
• Promote all dealership capabilities, including Parts, Service, Equipment Sales & Multi-brand.

Requirements:

• 4+ years of experience working with heavy plant and equipment.
• Strong knowledge of Caterpillar earthmoving equipment and systems.
• NVQ (level 3 or above) qualification is required.
• Relevant trade qualification (e.g., City & Guilds or equivalent certification).
• Excellent troubleshooting skills for machine and engine systems.
• Ability to lead and train small teams of engineers.
• Strong communication and reporting skills.
• Willingness to relocate to Ghana and work in various Mantrac territories across Africa (Relocation support available).
• Commitment to safety and adherence to company policies.

Why should you join the Mantrac Group?

By joining Mantrac, you’ll be part of a company that invests in its people. We’re a family, first and foremost. That means your mental and physical well-being always comes first.

Here are just some of the benefits we offer:

• Career Development: We provide structured training programs, continuous learning opportunities, and mentorship to help you advance in your career.
• Global Exposure: With our international presence, you’ll have opportunities to collaborate with colleagues across different regions, enhancing your professional network and cultural understanding.
• Impactful Work: You’ll be part of the support we give to industries that make a real difference. Whether it’s enabling clean water access in Ghana, or building a high-speed train in Egypt. Or, providing power to remote mines in Sierra Leone and even providing electrical power for the Christian Dior Couture Men Fall 2023 Show at the Pyramids of Giza!
• Inclusive Culture: We’re proud of our diverse and inclusive environment, where different perspectives are valued, and everyone can contribute. We embrace differences!
• Competitive Benefits: We offer a competitive salary, health benefits, and other perks that make Mantrac a place where you can push your boundaries and develop a long-term career.

Apply now and join our team today!

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